Kaspersky for Android
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English
- العربية (الإمارات العربية المتحدة)
- Български
- Čeština (Česká republika)
- Dansk (Danmark)
- Deutsch
- Ελληνικά (Ελλάδα)
- Eesti
- Español (España)
- Español (México)
- Français
- Bahasa Indonesia
- Italiano
- 한국어 (대한민국)
- Magyar (Magyarország)
- Norsk, bokmål (Norge)
- Nederlands (Nederland)
- Polski (Polska)
- Português (Brasil)
- Português (Portugal)
- Română (România)
- Suomi (Suomi)
- Svenska (Sverige)
- ไทย (ไทย)
- Tiếng Việt (Việt Nam)
- Türkçe (Türkiye)
- Русский
- 日本語(日本)
- Latviešu
- Lietuvių
- Srpski
- Српски
- 简体中文
- 繁體中文
- About Kaspersky app for Android
- FAQ
- Subscription & Account
- About free, trial and premium versions
- About the subscription for Kaspersky app
- Viewing information about the subscription and its term
- Activating the subscription for Kaspersky app
- Signing in to My Kaspersky using your third-party account
- Signing in to My Kaspersky using the QR code
- Subscription restoration troubleshooting
- Data provision
- Installing and uninstalling the app
- Scan
- Updating anti-virus databases
- Automatic Anti-Virus
- Where Is My Device
- Using a screen lock
- App Lock
- Safe Browsing
- Safe Messaging
- Text Anti-Phishing (for Huawei devices without Google Play services)
- Call Filter
- My Apps and permissions
- Data Leak Checker
- Kaspersky VPN
- About Kaspersky VPN
- Transferring VPN settings to Kaspersky app
- Free version of Kaspersky VPN
- Unlimited version of Kaspersky VPN
- Viewing the secure connection state and available traffic
- Activating the unlimited version of Kaspersky VPN
- Restoring the unlimited version of Kaspersky VPN
- Configuring Smart Protection
- Choosing the virtual server
- Using Split Tunneling
- Protecting data if a secure connection is lost
- Restrictions for the use of Kaspersky VPN
- Smart Home Monitor
- Password Manager
- Weak Settings Scan
- Social Privacy
- Screen Repair Warranty
- Secure QR Scanner
- Premium Support Services
- Viewing app reports
- Using My Kaspersky
- Configuring app's notifications
- Changing the app theme
- Selection of relevant security news
- How to get customer support
- Sources of information about the app
- Known issues
- Legal
- For beta testers
Using a screen lock > Recovering the secret code
Recovering the secret code
Recovering the secret code
If you have forgotten the secret code, you can recover it on the device or on the My Kaspersky site.
If the device does not have internet access, you can only recover the secret code on My Kaspersky.
To recover the secret code on the device:
This option of recovering the secret code is only available if your device isn't locked by a system lock.
- When prompted to enter the secret code, tap I forgot the code.
- Enter your My Kaspersky account password.
- Tap Reset secret code.
- Enter the new secret code.
- Confirm the new secret code.
The new secret code is applied.
To recover the secret code on the My Kaspersky site:
- Open My Kaspersky on any device.
- Sign in to My Kaspersky with the same account you used to set up the feature.
- Go to the Devices section.
Click the panel for the mobile device that you want to manage remotely.
- Click the eye icon on the card of the device to reveal the recovery code.
- Enter the recovery code in Kaspersky app on the device.
- Tap Reset secret code.
- Enter the new secret code.
- Confirm the new secret code.
The new secret code is applied.
Article ID: 58977, Last review: May 6, 2024