Kaspersky Security Center 14 Windows

Contact Technical Support

This section describes how to get technical support and the terms on which it is available.

In this section

How to get technical support

Technical support via Kaspersky CompanyAccount

Obtaining dump files of Administration Server

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[Topic 241127]

How to get technical support

If you can't find a solution to your issue in the Kaspersky Security Center documentation or in any of the sources of information about Kaspersky Security Center, contact Kaspersky Technical Support. Technical Support specialists will answer all your questions about installing and using Kaspersky Security Center.

Kaspersky provides support of Kaspersky Security Center during its lifecycle (see the application support lifecycle page). Before contacting Technical Support, please read the support rules.

You can contact Technical Support in one of the following ways:

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[Topic 68247]

Technical support via Kaspersky CompanyAccount

Kaspersky CompanyAccount is a portal for companies that use Kaspersky applications. The Kaspersky CompanyAccount portal is designed to facilitate interaction between users and Kaspersky specialists through online requests. You can use Kaspersky CompanyAccount to track the status of your online requests and store a history of them as well.

You can register all of your organization's employees under a single account on Kaspersky CompanyAccount. A single account lets you centrally manage electronic requests from registered employees to Kaspersky and also manage the privileges of these employees via Kaspersky CompanyAccount.

The Kaspersky CompanyAccount portal is available in the following languages:

  • English
  • Spanish
  • Italian
  • German
  • Polish
  • Portuguese
  • Russian
  • French
  • Japanese

To learn more about Kaspersky CompanyAccount, visit the Technical Support website.

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[Topic 68417]

Obtaining dump files of Administration Server

Dump files of Administration Server contain all information about the Administration Server processes at a point in time. Dump files of Administration Server are stored in the %ALLUSERSPROFILE%\Application Data\KasperskyLab\adminkit\~dumps folder. Dump files are stored as long as Kaspersky Security Center is in use, and are deleted permanently when it is removed. Dump files are not sent to Kaspersky automatically.

If Administration Server crashes, you can contact Kaspersky Technical Support. A Technical Support specialist may ask you to send the dump files of Administration Server for further analysis at Kaspersky.

Dump files may contain personal data. We recommend protecting information from unauthorized access before sending it to Kaspersky.

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[Topic 274056]