Installing Kaspersky Security Integration with ConnectWise Manage

After you download the distribution package for Kaspersky Security Integration with ConnectWise Manage, install the components of Kaspersky Security Integration with ConnectWise Manage using a standard Windows installation procedure.

Kaspersky Security Integration Service must be installed if you use Kaspersky Security Center. If you use Kaspersky Endpoint Security Cloud, you do not have to install Kaspersky Security Integration Service.

Install Kaspersky Security Integration Service for MSP on the computer on which Kaspersky Security Center Administration Server is installed. Install Kaspersky Security Integration Tool for MSP on the computer on which either Administration Console or Administration Server is installed and deployed.

Install both components of Kaspersky Security Integration with ConnectWise Manage—Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP—in the same manner. The steps below describe the installation process for each component.

Before you install the components of Kaspersky Security Integration with ConnectWise Manage, it is strongly recommended to check their digital signatures to make sure that they are issued by Kaspersky Lab.

To check the digital signature for a component of Kaspersky Security Integration with ConnectWise Manage:

  1. Locate the installation application for the Kaspersky Security Integration with ConnectWise Manage component.
  2. Right-click the installation application and select Properties.
  3. In the Properties window that opens, click the Digital Signatures tab and check that the installation application has Kaspersky Lab signatures.
  4. Close the Properties window.

After you check the digital signatures of the Kaspersky Security Integration with ConnectWise Manage components, install each of the components.

To install a component of Kaspersky Security Integration with ConnectWise Manage:

  1. Double-click the installation application for the component to launch it.
  2. Follow the wizard steps to install the component.
  3. Click Finish on the last page of the wizard.

    Kaspersky Security Integration Tool for MSP and Kaspersky Security Integration Service for MSP are installed. Kaspersky Security Integration Tool for MSP is added to the Start menu.

Known issue

Kaspersky Security Integration Service for MSP cannot connect to ConnectWise Manage if Kaspersky Security Center and Kaspersky Security Integration Service for MSP are deployed in the client's network instead of the MSP's network, and there is an authentication proxy server between Kaspersky Security Integration Service for MSP and ConnectWise Manage.

To enable Kaspersky Security Integration Service for MSP to connect to ConnectWise Manage over the Internet through the proxy with authentication:

  1. Launch Services Microsoft Management Console (MMC) by selecting Start -> Control panel ->Administrative Tools -> Services.
  2. Right-click Kaspersky Security Integration Service for MSP and select Properties.
  3. In the service properties window that opens, click the Log On tab and specify the following settings:
    • In the Log on as section, select the This account option.
    • Specify the account credentials for connection to the Internet by Kaspersky Security Integration Service for MSP.
  4. Click OK in the service properties window to save your changes.
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