It is recommended to update your Kaspersky Security Integration with ConnectWise Manage from MR1 to MR2 version.
To successfully migrate from Kaspersky Security Integration with ConnectWise Manage MR1 to MR2:
Updating Kaspersky Security Integration with ConnectWise Manage MR1 to MR2
If at least one component of Kaspersky Security Integration with ConnectWise Manage was not updated (either Kaspersky Security Integration Service for MSP, or one of Kaspersky Security Integration Tool for MSP instances), Kaspersky Security Integration with ConnectWise Manage will not be able to operate properly.
Reconfiguring ticketing
Ticketing in Kaspersky Security Integration with ConnectWise Manage MR2 significantly differs from ticketing in MR1 version. When you update Kaspersky Security Integration with ConnectWise Manage from MR1 to MR2, it is recommended to reconfigure ticketing in Kaspersky Security Integration Tool for MSP. For details on how to configure ticketing, refer to Setting up ticketing section.
All other settings, you configured in previous version of Kaspersky Security Integration Tool for MSP, such as integration parameters, companies and products mappings, remain the same when migrating your Kaspersky Security Integration with ConnectWise Manage from MR1 to MR2 version.