About data provision

Kaspersky Security Integration with ConnectWise Manage is designed for integration of Kaspersky Lab solutions for administration of security applications with ConnectWise Manage within the framework of the functionality described in this Help document.

To use Kaspersky Security Integration with ConnectWise Manage, you must install the integration components and connect them to the Kaspersky Lab solution you use, create an integration with ConnectWise Manage, specify connection parameters and integration settings and select your customers’ virtual servers / workspaces for the integration.

By using the product, you agree that the said product may receive data from ConnectWise Manage and the connected virtual servers / workspaces, as well as store, process, and display information that is intended for ensuring the product functionality.

By creating an integration and connecting ConnectWise Manage and virtual servers / workspaces to the product, you thus confirm that you are the sole owner of any data you provide or that you are entitled to provide any data.

Any information provided is protected and processed in accordance with the Kaspersky Lab Privacy Policy.

For the purpose of integration of Kaspersky Security Center / Kaspersky Endpoint Security Cloud and ConnectWise Manage, Kaspersky Security Integration with ConnectWise Manage may receive, store, and process the following types of data:

• Data required to connect to the integrated software:
  • Parameters for connecting to Kaspersky Security Center Administration Server, including an account.
  • Account for connecting to Kaspersky Endpoint Security Cloud.
  • Account for accessing ConnectWise Manage.
• Data about Kaspersky Security Center / Kaspersky Endpoint Security Cloud events and about assigning the Critical and Warning statuses to computers managed by Kaspersky Security Center / Kaspersky Endpoint Security Cloud. This data is required for automatic creation of tickets or similar entities.
• Data about usage of licenses for Kaspersky Lab products by computers managed by Kaspersky Security Center / Kaspersky Endpoint Security Cloud (the number of computers that use a certain license). This data is required for automatic generation of invoices for your customers.
• Data about the state of a managed Kaspersky Security Center virtual server / Kaspersky Endpoint Security Cloud workspace (the number of managed computers, the number of protected computers, the number of created and closed tickets of various types, the number of threats and malicious objects detected on the computers, the number of problematic computers, and the number of infected computers). This data is required for report generation.
• Data about licenses used at Kaspersky Security Center virtual servers / Kaspersky Endpoint Security Cloud workspaces and about attributes of these licenses. This data is required for report generation.
• Integration settings:
  • Type of integrated platform (ConnectWise Manage).
  • Set of integrated virtual servers / workspaces.
  • List of Kaspersky Endpoint Security Cloud administrators (their aliases and email addresses) who are also granted administrative privileges in the integration.
  • Rules for mapping objects of Kaspersky Security Center / Kaspersky Endpoint Security Cloud to those of ConnectWise Manage (virtual servers / workspaces to companies and Kaspersky Lab products to ConnectWise Manage products).
  • Rules for creating objects in ConnectWise Manage, such as tickets, agreement additions, and configuration items.

For integrations with Kaspersky Endpoint Security Cloud, the received data may be stored and processed within the Kaspersky Endpoint Security Cloud infrastructure according to the Kaspersky Endpoint Security Cloud data provision. For details, refer to section "About data provision" in Kaspersky Endpoint Security Cloud Online Help.

All received data is used by the MSP administrators and technicians. Kaspersky Lab Technical Support specialists may also use the above data when an MSP administrator contacts Technical Support.

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