Contact Technical Support

This section describes the ways to get technical support and the terms on which it is available.

How to get technical support

If you cannot find a solution to your problem in the application documentation or in other sources of information about Kaspersky Industrial CyberSecurity Endpoint Detection and Response, you are advised to contact Technical Support. Technical Support specialists will answer your questions about installing and using Kaspersky Industrial CyberSecurity Endpoint Detection and Response.

Kaspersky provides support for Kaspersky Industrial CyberSecurity Endpoint Detection and Response during its lifecycle (see the Product Support Lifecycle page). Before contacting Technical Support, please read the technical support rules.

You can contact Technical Support in one of the following ways:

• Visit the Technical Support website.
• Submit a request to Kaspersky Technical Support from the Kaspersky CompanyAccount portal.

Technical Support via Kaspersky CompanyAccount

Kaspersky CompanyAccount is a portal for organizations that use Kaspersky applications. The Kaspersky CompanyAccount portal is designed to facilitate interaction between users and Kaspersky specialists via online requests. The Kaspersky CompanyAccount portal lets you monitor the progress of electronic request processing by Kaspersky specialists and store a history of electronic requests.

You can register all of your organization employees under a single Kaspersky CompanyAccount. A single account lets you centrally manage electronic requests from registered employees to Kaspersky and also manage the privileges of these employees via Kaspersky CompanyAccount.

The Kaspersky CompanyAccount portal is available in the following languages:

• English
• Spanish
• Italian
• German
• Polish
• Portuguese
• Russian
• French
• Japanese

To learn more about Kaspersky CompanyAccount, visit the Technical Support website.