Contact Technical Support

This section describes how to get technical support and the terms on which it is available.

How to get technical support

If you can't find a solution to your issue in the Kaspersky Security Center Cloud Console documentation or in any of the sources of information about Kaspersky Security Center Cloud Console, contact Kaspersky Technical Support. Technical Support specialists will answer all your questions about installing and using Kaspersky Security Center Cloud Console.

Kaspersky provides support of Kaspersky Security Center Cloud Console during its lifecycle (see the application support lifecycle page). Before contacting Technical Support, please read the support rules.

You can contact Technical Support in one of the following ways:

• By visiting the Technical Support website
• By sending a request to Technical Support from the Kaspersky CompanyAccount portal

Technical support via Kaspersky CompanyAccount

Kaspersky CompanyAccount is a portal for companies that use Kaspersky applications. The Kaspersky CompanyAccount portal is designed to facilitate interaction between users and Kaspersky specialists through online requests. You can use Kaspersky CompanyAccount to track the status of your online requests and store a history of them as well.

You can register all of your organization's employees under a single account on Kaspersky CompanyAccount. A single account lets you centrally manage electronic requests from registered employees to Kaspersky and also manage the privileges of these employees via Kaspersky CompanyAccount.

The Kaspersky CompanyAccount portal is available in the following languages:

• English
• Spanish
• Italian
• German
• Polish
• Portuguese
• Russian
• French
• Japanese

To learn more about Kaspersky CompanyAccount, visit the Technical Support website.

Information required for Kaspersky Technical Support specialists

When you contact Kaspersky Technical Support specialists, they may ask you to provide the following information:

• General information about Kaspersky Security Center Cloud Console
• Workspace ID
• License information
• Number of installed applications
• Tenant ID and status

You can find this information in the Your account menu → Technical Support section. Copy and share this information to get help on your issue.