- Kaspersky Thin Client Help
- About Kaspersky Thin Client
- Remote connection methods
- What's new
- Installing and updating Kaspersky Thin Client
- Kaspersky Thin Client interface
- Kaspersky Thin Client licensing
- Data provision
- Turning Kaspersky Thin Client on and off
- Restarting Kaspersky Thin Client
- Using certificates in Kaspersky Thin Client
- Configuring Kaspersky Thin Client
- Scenario: quick start for administrators
- Scenario: certificate assignment for a group of thin clients
- Scenario: thin client migration to a new Kaspersky Security Center Server
- Configuring general settings
- Configuring network settings
- Configuring settings for connecting Kaspersky Thin Client to Kaspersky Security Center
- Changing settings for connecting Kaspersky Thin Client to Kaspersky Security Center
- Configuring settings for connecting to a remote environment via RDP
- Configuring settings for connecting to a remote environment in the Basis.WorkPlace infrastructure
- Configuring power-saving settings
- Configuring monitors layout
- Managing access to Kaspersky Thin Client settings
- Configuring the date and time
- Resetting Kaspersky Thin Client settings
- Managing Kaspersky Thin Client in the thin client interface
- Connecting to a remote environment
- Using the connection panel
- Viewing information about Kaspersky Thin Client
- Viewing network status information
- Viewing Kaspersky Thin Client notifications
- Managing certificates in the thin client interface
- Closing a connection session
- Managing Kaspersky Thin Client using hotkeys
- Updating Kaspersky Thin Client in the thin client interface
- Managing Kaspersky Thin Client through the Kaspersky Security Center Web Console
- About the Kaspersky Security Management Suite web plug-in
- Restricting access to functions of the Kaspersky Security Management Suite web plug-in
- Logging in and out of the Web Console
- Adding a thin client to the managed devices group
- Managing policies
- Configuring Kaspersky Thin Client settings through the Web Console
- Configuring Kaspersky Thin Client basic settings through the Web Console
- Configuring a connection to a Basis.WorkPlace remote environment through the Web Console
- Configuring a connection to a remote environment via RDP through the Web Console
- Configuring a connection to a Web Access remote environment through the Web Console
- Configuring Kaspersky Thin Client power-saving settings through the Web Console
- Configuring the interface language and time zone of Kaspersky Thin Client through the Web Console
- Configuring synchronization between Kaspersky Thin Client and Kaspersky Security Center
- Configuring forwarding of Kaspersky Thin Client logs to a log server
- Confirming Kaspersky Thin Client user actions
- Managing Kaspersky Thin Client certificates through the Web Console
- About a certificate for connecting Kaspersky Thin Client to Kaspersky Security Center
- Reissuing a certificate for connecting Kaspersky Thin Client to Kaspersky Security Center using the Web Console
- Creating a certificate for connecting Kaspersky Thin Client to Kaspersky Security Center
- Uploading a certificate for connecting Kaspersky Thin Client to Kaspersky Security Center using the Web Console
- Adding new certificates in the Web Console
- Removing certificates from the Web Console
- Converting a certificate from PEM to DER format
- Updating a certificate when migrating to a new Kaspersky Security Center Server
- About a certificate for connecting Kaspersky Thin Client to Kaspersky Security Center
- Monitoring Kaspersky Thin Client events through the Kaspersky Security Center Web Console
- Troubleshooting
- Contacting Technical Support
- Glossary
- Information about third-party code
- Trademark notices
Troubleshooting
Troubleshooting
If an error occurs, check the following:
- The thin client is turned on.
- The thin client is connected to the network.
- The correct IP address or server name, user name, and password were entered when connecting to the remote desktop.
If you are unable to resolve the error, please contact Technical Support. If necessary, Technical Support experts may ask you to provide system information and/or the event log.
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Article ID: 186765, Last review: Apr 2, 2025