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[Topic 203905]

Activating the subscription for Kaspersky app

To use all functions of the app, you can start a trial or buy and activate the subscription for Kaspersky app.

You must have an internet connection to buy and activate the subscription.

If you already have a subscription, you can do one of the following to activate it:

  • Use a subscription detected for your My Kaspersky account.

    You must connect the app to My Kaspersky to use this option.

  • Enter an
    activation code
    received from your service provider or when buying a subscription.

Some subscriptions purchased from online stores need to be activated before you can use them. If you didn't do that right after your purchase, you'll receive a message asking you to activate it. To do so, tap the Activate on website button and enter your payment details to finish the activation on the website (available only in Spanish).

You can activate the subscription on first startup or at any time afterward.

We recommend that you sign in to My Kaspersky before purchasing or renewing your subscription. If you are signed in to your My Kaspersky account, the app can check if there is a purchased subscription that you can use to activate the app.

Activate the app using a subscription detected for your My Kaspersky account

  1. Open Kaspersky app.
  2. On the bottom tab bar, tap Profile.
  3. Tap Let's go in the section with your current license.
  4. Tap I have a subscription.
  5. Sign in to your My Kaspersky account.

    If a subscription that can be used to activate the app has been found for your My Kaspersky account, Kaspersky app prompts you to use it for activation.

    Once the subscription has been successfully activated, the app will notify you and display the subscription information.

Activate the subscription using an activation code

  1. Open Kaspersky app.
  2. On the bottom tab bar, tap Profile.
  3. Tap Let's go in the section with your current license.
  4. Tap I have a subscription.
  5. Tap Enter the activation code.
  6. Enter your activation code and tap Next.

    Once the subscription has been successfully activated, the app will notify you and display the subscription information.

    If you purchased a discounted activation code for subscription renewal, you can select the I have an old activation code checkbox and enter the old code on the next screen (selected regions only).

While using the app under a subscription, you can add another activation code on My Kaspersky before the current subscription expires or is cancelled or revoked. Note that it's not possible to add another activation code in the Kaspersky app before the previous one expires.

If you want to use an activation code different from the one currently used in the Kaspersky app, you need to re-install the app to enter the new code. This doesn’t apply to renewal codes.

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[Topic 71899]

Updating anti-virus databases

Kaspersky app uses anti-virus databases when searching for malware. The app's anti-virus databases contain descriptions of malware currently known to Kaspersky, information on how to neutralize it, and descriptions of other malicious objects.

To update the app's anti-virus databases, your device must be connected to the internet.

With a subscription for the Kaspersky app, you can set a schedule for automatic anti-virus database updates.

How to schedule autoupdates

  1. In the main window of the Kaspersky app, tap Automatic Anti-Virus.
  2. Tap Databases update.
  3. Select the Update mode:
    • Smart mode: The databases will be updated automatically every night if the battery charge of your device is over 20%.
    • Individual mode: The databases will be updated accordingly to a schedule you set.
    • Manual mode: The databases will not be updated automatically. Instead, you can update them manually.
  4. If you select Smart mode, you can turn on Update only over Wi-Fi setting.
  5. If you select Individual mode, you can specify how often you want the databases to be updated by selecting Frequency: Weekly or Daily.

    To specify the day to update the databases (if you selected the Weekly frequency), tap Start day and select a day.

    To specify the time to update the databases, tap Start time and set a time.

To manually update the anti-virus databases on the device:

  1. On the main screen of Kaspersky app, tap All features.
  2. Swipe up and tap Update antivirus databases.

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[Topic 71806]

About scanning

You can perform the following types of scans:

  • Full scan

    The Kaspersky app scans the device's entire file system. A full scan helps protect your personal data and money. It detects and eliminates threats (in installed apps and installation packages) on your device. A full scan also detects adware and apps that intruders may use to harm your device or exploit your personal data.

    Kaspersky recommends you run a full scan of your device once a week to ensure your personal data is safe. If you do not want to start a scan manually, you may set up regular scanning:

    • Weekly scan. You can set this type of scan in the Automatic Anti-Virus. You can set the start day and time for this scan to run on your device once a week.
    • Scheduled scan of all files. You may set up a schedule for scanning of all files on your device.
  • Quick scan

    The Kaspersky app only scans installed apps.

    If you don't want to start a scan manually, you may set up a scheduled scan of installed apps.

  • Scan of specific files and folders. Lets you scan a file you've recently downloaded or a folder that was recently created or updated.

Due to technical limitations, the app can't scan archives that are 4 GB or larger. The app skips these archives when scanning and doesn't notify you if such archives are skipped.

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[Topic 71790]

About Where Is My Device

Where Is My Device protects your data against unauthorized access and helps locate your device if it is lost or stolen. You can send commands to your device remotely via My Kaspersky.

Where Is My Device is turned off by default. To send commands to your device remotely, turn on the Where Is My Device feature on your device. Try some functions right now so that you can act without hesitation if your device is lost or stolen.

If you don't turn on Where Is My Device before your device goes missing, you can't use it to locate or remotely control your device.

You can send commands from My Kaspersky to do the following:

  • Get the location of the missing device, lock it and show a message on the screen of the locked device.
  • Turn on a loud alarm on the device.
  • Perform a factory reset on the device, including wiping the memory card.
  • Take a mugshot of the person currently using the device.

    This feature is only available on devices that have a front camera.

Additionally you can set Where Is My Device to do the following:

Where Is My Device settings are protected by a screen lock.

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[Topic 71836]

About App Lock

The App Lock feature protects your private data. You can lock apps like Facebook, WhatsApp, Photos, Messages, Snapchat, Instagram, Viber, Gmail, Settings, and any other apps to prevent others from accessing these apps. When you open an app protected by App Lock, Kaspersky app prompts you to unlock access to the app using your secret code, unlock pattern or fingerprint.

Kaspersky app uses the device settings to lock apps. To ensure proper protection, we recommend that you:

  • Protect the Settings app with App Lock.
  • Protect Kaspersky app against unauthorized uninstallation by selecting the Uninstallation protection checkbox in the Where is My Device settings.
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[Topic 144306]