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[Topic 94958]

Hardware and software requirements

This Help is applicable to Kaspersky app 11.117.X.XXXX and later.

A device must meet the following requirements to support Kaspersky app:

  • Smartphone or tablet with a screen resolution of 320x480 pixels or higher
  • 120 MB of free space in the device's main memory
  • Operating system: Android 7.0-15.x

    If a device running the Android operating system has modified firmware, there is an increased risk that the device will be hacked and your data will be stolen or corrupted.

  • Intel Atom x86 or ARMv7 and higher platforms

The app must only be installed to the device's main memory.

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[Topic 61345]

Installing the app

You can install Kaspersky app from the app stores of Huawei, Xiaomi, or other providers.

To install Kaspersky app:

  1. Open the store app or website on your device.
  2. Find the Kaspersky app.
  3. Open the app page and tap Install. The installation of the app begins.
  4. Open the app and view the list of permissions that Kaspersky app needs.
    • If you agree to grant the app these permissions, go to device's Settings, find Kaspersky app and allow the app access to manage all files.
    • If you refuse to grant the app required permissions, uninstall the app.

If your device is running on Android 13-15, you will be asked to grant the app permission to display notifications. If you don't grant this permission to Kaspersky app, the app won't be able to notify you about your protection status, license information and other app related issues.

Some steps may vary depending on the store you use.

For more information on using AppGallery, go to the AppGallery Support website. For more information on using other providers' app stores, refer to the help documentation of the corresponding provider.

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[Topic 95086]

Updating the app

You need to update Kaspersky app regularly to enjoy the features of the most stable version of the app. You can turn on automatic app update in app stores or download updates manually.

To learn how to turn on automatic updates or to update the app manually using different mobile app stores, refer to the help documentation of the corresponding app store.

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[Topic 244528]

Uninstalling the app

We recommend using the Kaspersky app menu to uninstall the app.

To uninstall Kaspersky app:

  1. Open Kaspersky app.
  2. On the bottom tab bar, tap Profile > Settings > Uninstall the app.
  3. On the Uninstall Kaspersky app screen, tap Next.
  4. If needed, enter the app secret code.

    The app requests the secret code if the Uninstallation protection checkbox is selected in the Where is My Device feature's settings.

  5. Confirm the uninstallation of Kaspersky app.

Kaspersky app will be uninstalled.

If you have enabled Where is My Device, Kaspersky app will have been selected as a device administrator. You must deactivate administrator privileges before removing Kaspersky app through the list of apps or a mobile app store.

How to deactivate administrator privileges for the app

  1. Open Settings > Security > Device administrators (the section names may vary in different Android versions).
  2. Clear the check box for Kaspersky app.
  3. Tap Deactivate.
  4. Enter your secret code if the app prompts you for it.

    Administrator privileges will be deactivated. Depending on the version of Android it is running, the device will be locked with either a secret code, pattern lock, or fingerprint.

If you are using the pre-installed version of Kaspersky app on your device, you can disable the app in your device's system settings. Kaspersky app will still be installed on your device, but it will not start operating until you enable it.

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[Topic 71927]