Kaspersky Known Issues

VPN unavailability in certain regions

In some regions, using a VPN is legally regulated. Currently, Kaspersky VPN functionality is not available in the following countries:

• Republic of Belarus
• Oman
• Pakistan
• Qatar
• Iran
• Saudi Arabia
• China

In these countries Kaspersky VPN functionality will be unavailable. Kaspersky does its best to prevent the purchase of the VPN subscription in these regions.

If you accidentally purchased a subscription for Kaspersky VPN in one of the above-listed regions, you are highly recommended to do one of the following:

• Cancel your subscription. For details, refer to the Subscription & Account section.
• Contact Kaspersky Customer Service to find a solution to your issue.

To learn about VPN availability in Russia, please read this article.

Suspended sales in India

Kaspersky has now suspended sales of Kaspersky VPN Secure Connection in India: it will no longer be available as a standalone product, or as a component inside Kaspersky Plus, Kaspersky Premium or Kaspersky Small Office Security.

In instances where the paid version of Kaspersky VPN Secure Connection has already been activated – as a standalone product, or as a component in Kaspersky Plus, Kaspersky Premium or Kaspersky Small Office Security – it will continue to work until the end of the subscription period. Auto-renewal will continue to work as usual.

I have a paid subscription, and I want to install my app which includes VPN

If you have an active paid subscription purchased in India which includes VPN, and you’re having trouble installing or updating your app, please follow the instructions below.

For Android, iOS or macOS, please contact Kaspersky Customer Service.

For Windows, get your app from My Kaspersky:

1. On the device you want to install your app on, sign in at My Kaspersky under the account your subscription is linked to
2. Select the subscription you want to use
3. Click the Download button

   Alternatively, contact Kaspersky Customer Service.