Kaspersky Known Issues

ASUS devices

Kaspersky app has the following known issues and possible solutions on ASUS devices:

• On the devices with Asus Mobile Manager installed, if you configure Kaspersky app and then close it from recent apps, Asus Mobile Manager may block autostart of Kaspersky app. As a result, Kaspersky app will be unable to receive and run commands from My Kaspersky.
• Due to firmware functionality on the ASUS ZenFone 2 the app may not autorun after device restart. We recommend that you add Kaspersky app to the apps that can autorun or start the app manually after the device is restarted.
• On Asus devices running Android 7.1.1, the Data wipe command may not wipe data from an SD card. To minimize the risk that data might fall into the wrong hands, don't save sensitive data on SD cards on these devices.
• On Asus ZenFone 4 Max (ZC554KL), Kaspersky app may not block incoming spam calls.
• Due to certain firmware features of ASUS devices, issues may arise while entering a password using any layouts but the English one. Language switch does not work in the password field. The issue is known to occur on ASUS ZenFone 6.

  To enter a password in a non-English layout, use one of the following options:

  1. Install a third-party keyboard from a mobile app store and use it to enter the password.
  2. Enter the password in another application, then copy and paste it into the password input field.