Collecting traces and dumps
If you cannot find a solution to your problem in the application documentation or other sources of information about the application, we recommend contacting Technical Support. After you explain your problem to Kaspersky Technical Support, they may ask you to create a trace file and a dump file. The trace file allows tracing the process of performing application commands step by step and determining the stage of application operation at which an error occurs. A dump file contains all information about the working memory of Kaspersky application processes at the moment when the dump file was created. The Kaspersky application creates dumps when the application quits unexpectedly.
To enable trace file collection, run the following command:
./kaspl.run -- -trace
You can also configure the trace level using the -tracelevel <level> option.
Next, you must reproduce the actions that led to the issue. As a result, the Kaspersky application creates trace and dump files in the following directory:
/var/opt/kaspersky/Kaspersky 24.0/Tracesif the application was run by the superuser (root)./home/<user_name>/kaspersky/Kaspersky 24.0/Tracesif the application was run by an ordinary user.
Files are stored in an encrypted form. Trace file names have the KASPL.<application_version>_<date>_<time>_*.log.enc1 format. Dump file names have the *.dmp.enc1 format. Only the user that ran the application can access the files.