Kaspersky Basic | Standard | Plus

To send feedback on the operation of the Safe Money component:

1. Open the main application window of Kaspersky.
2. Go to the Privacy section.
3. Select the Safe Money section, and click the View websites button.

   The Safe Money window opens.

4. Click the Send feedback link to open a window in which you can leave feedback about the performance of the Safe Money component.
5. Please rate Safe Money on a 5-point scale by choosing from 1 to 5 stars.
6. If you want to add a comment to your feedback, enter the text of your comment in the Details field.
7. Click the Send button.

To report a Protected Browser problem:

1. Click the Report a problem link in the pop-up window in the lower part of Protected Browser.

   The window that opens lets you report a Safe Money problem.

2. In the Problem drop-down list, select the item that most accurately describes your problem:
   • I do not use it. Select this item if you are not using Safe Money or decided to opt out of using Safe Money.
   • Website opens slowly. Select this item if the website takes longer to open than in a regular browser.
   • Protected Browser starts when not needed. Select this item if websites that do not require use of Safe Money are opening in Protected Browser.
   • Website authorization fails. Select this item if errors occur during authorization attempts on a website opened in Protected Browser.
   • Website displays incorrectly or does not open. Select this item if websites are not opened in Protected Browser or are displayed with errors or distortions.
   • Website certificate verification errors. Select this item if error messages appear during validation of website certificates.
   • Unable to take a screenshot when Protected Browser is running. Select this item if screenshots are not being created in Protected Browser.
   • Errors when inputting data from the keyboard or from the clipboard. Select this item if errors occur during input of data in Protected Browser.
   • A web page open in Protected Browser does not print. Select this item if you are unable to print an open page of a website.
   • A message appears, warning about important operating system updates not installed. Select this item if the "Critical system updates are not installed" message appears when running Protected Browser.
   • Another browser runs as Protected Browser. Select this item if Protected Browser is opened in a different browser than the one in which you start it.
   • Errors in operation. Select this item if Protected Browser has returned an error.
   • Other. Select this item if the problem you are experiencing is not covered by the other items.
3. To send additional information about your problem to Kaspersky, enter its description in the Details text field.
4. Click the Send button.