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Identity

This section contains information about the features that are only available if you are using Kaspersky Premium.

In this Help section

Premium Support Services

Identity Protection Wallet
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[Topic 232992]

Premium Support Services

Premium Support Services on the phone is not available in some regions. You will be able to use Premium Support Services under a paid subscription only.

Our help in installing the application

If you run into problems with installing the application on your computer, you can phone us and Kaspersky staff will remotely:

  • Start the installation process.
  • Make sure that the application was installed without errors.
  • Tell you about the functionality and settings of the application.
  • Answer all your questions about the application and the installation process.
  • Configure the application in accordance with your needs.
  • Make sure that the application is installed, configured, and working correctly.

Contacting Kaspersky Technical Support without waiting in line

You can contact a Technical Support operator over the phone or in chat without waiting in line. Your phone call will be processed with a high priority. You can also contact a Technical Support operator using the chat application that Kaspersky staff can use to help you remotely.

Remote support

With one click, you can contact a Kaspersky expert who will, if necessary, connect to your computer and help solve your problem remotely!

Scanning for viruses and disinfection

Professional assistance in scanning for viruses and removing viruses and spyware from the computer where the Kaspersky application is installed.

Checking computer health

Our experts will thoroughly analyze your device to ensure high performance and security.

To use premium Technical Support, call the phone number in the region where you bought Kaspersky Premium subscription.

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[Topic 223581]

Identity Protection Wallet

If you keep important documents on your computer, for example, scans of photo ID documents, government documents, contracts, and so on, we recommend adding such documents to the secure wallet. Identity Protection Wallet is an encrypted file that requires entering a master password for access. This guarantees the security of your personal data by preventing third-party access to the documents.

About the master password

The master password is a single password that the Kaspersky application uses to encrypt your data in the wallet. We recommend using a master password that includes eight or more characters and contains upper and lower case letters as well as numerals and special characters.

For security reasons, the Kaspersky application does not store the master password on your devices and does not send it to the cloud storage. We recommend memorizing the master password or writing it down and keeping it in a secure location because there is no way of recovering a forgotten password.

About encryption

The Kaspersky application encrypts data using a symmetric encryption algorithm based on the Advanced Encryption Standard (AES) standard. The key is computed from your master password based on the Password-Based Key Derivation Function 2 (PBKDF2). The AES algorithm is widely used around the world for protecting secret data. This algorithm has minimal RAM requirements, so your data can be encrypted and decrypted in a matter of seconds.

How to add a document to the wallet

  1. Open the main application window.
  2. Go to the Identity section.
  3. Under Identity Protection Wallet:
    • If the wallet is not connected yet, click Download, to download the Kaspersky Password Manager application if it is not installed yet. The name of the button can be Start or Open if Kaspersky Password Manager is not configured, out of date, or connected to a My Kaspersky account that does not match the account to which the Kaspersky application is connected.
      1. To download and install Kaspersky Password Manager, follow the instructions of the Setup Wizard.
      2. The Kaspersky application suggests creating and connecting a wallet. Follow the Wizard instructions. When connecting a wallet, you are also prompted to create a master password.
    • If you have already connected a wallet, click Add document.
      1. Under Documents, click Add document.
      2. In the drop-down menu, select:
        • Browse for files. The explorer window opens. In the File name field, specify the path to the file and click Open. Select a category for the document (for quick search in the future) and click Add.
        • Search automatically. The application searches for JPEG, PNG, BMP, and PDF files that contain text. Found files are analyzed and categorized as government-issued IDs or bank cards. Select the documents and click Finish.

Selected documents are added to the wallet as JPEG or PDF files.

How to extract a document from the wallet

  1. Open the main application window.
  2. Go to the Identity section.
  3. Under Identity Protection Wallet, click Add document.
  4. Enter your master password.
  5. Select a single document or hold Shift and click to select multiple documents.
  6. Download the documents in one of the following ways:
    • Right-click to open the context menu of the document and select Download.
    • Click Entry menu and in the menu that is displayed, select Download.
  7. In the Save in folder window, specify where you want to save the document.
  8. If necessary, you can edit the name of the document.
  9. Click Save.

The document is saved on your device. The format of downloaded files matches the format of corresponding documents in the wallet (JPEG or PDF).

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[Topic 232503]