Activating your subscription if the application is already installed on your device

In this section, you will learn how to renew an expired subscription, add a new activation code to an application that has an active subscription to have it renewed automatically, and switch from the trial subscription to a paid subscription.

Your subscription expired

If you have automatic renewal activated, the subscription is automatically renewed for another term without your intervention. If you do not have automatic renewal activated, you must renew the subscription manually.

If you renew the subscription manually and you have previously added a reserve activation code in the application, when the current subscription expires, the application is automatically activated with the reserve activation code.

To renew a subscription:

1. Open the main application window.
2. Go to the Profile section. If your device is connected to your My Kaspersky account, your email address is displayed here.
3. In subscription information, click Renew now.

   The website of the Kaspersky eStore or one of our partners opens in the default browser.

   During the purchase process, enter the email registered with your My Kaspersky account. If you do not have an account yet, it will be created with the specified email. After purchasing and connecting the application to your My Kaspersky account, the subscription is automatically activated on the device within an hour from renewal.

You can also send the new subscription to devices from your My Kaspersky account. For details about sending a subscription to a device connected to your account, see My Kaspersky help.

If you have not renewed your subscription, the application may switch to limited functionality mode.

Renewing the subscription using a reserve activation code

If you have a new activation code, you can add it to the application to be used as a reserve code. When the current subscription expires, the application is activated automatically with the reserve activation code. This way, you can ensure uninterrupted protection for your device.

There are cases when you cannot add a reserve activation code.

To add a reserve activation code:

1. Open the main application window.
2. Go to the Profile section. If your device is connected to your My Kaspersky account, your email address is displayed here.
3. Under subscription information, click the three dots and select Enter activation code.
4. In the entry field, enter the activation code and click the Save activation code button.

The reserve activation code will be displayed in the Subscription details window.

If you enter a reserve activation code that was issued for multiple devices, you must follow the steps to apply the reserve code on all devices where you want to renew the subscription automatically.

An attempt to activate and fully verify the reserve code will be made when the current subscription expires, or if the current subscription is removed from the device. The application verifies the expiration date of the reserve activation code, the maximum number of devices that the subscription can be used on, as well as the compatibility of the subscription with the installed version of the application. During the activation of a reserve activation code, a connection to the My Kaspersky account may be required.

If the reserve activation code that you are adding has already been applied on this device or on another device, the activation date for the purpose of renewing the subscription using the reserve code is the date on which the application was activated with this code for the first time. To renew the subscription, add a reserve activation code that has an expiration date later than the expiration date of the subscription currently used by the application.

If the application did not automatically activate with a reserve activation code, you can activate it manually by clicking the Try again button. If the current subscription is blocked, you can activate the application using a reserve activation code by clicking Activate now.

You can also send the reserve activation code to devices from your My Kaspersky account. For details about sending a subscription to a device connected to your account, see My Kaspersky help.

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Switching from trial subscription to paid subscription

When the free trial period expires, the subscription is renewed and activated without your involvement. The price of subscription renewal is charged to your chosen payment method.

In some regions, the automatic switch to paid subscription may not be available. If you did not enter payment details for subsequent renewal when subscribing to the free trial, you will need to buy a subscription to make sure your devices stay protected.

To switch from trial subscription to paid subscription:

1. Open the main application window.
2. Go to the Profile section. If your device is connected to your My Kaspersky account, your email address is displayed here.
3. In subscription information, click Buy now.

The website of Kaspersky or one of our partners opens in the default browser. During the purchase process, enter the email registered with your My Kaspersky account.

The subscription that you bought is automatically activated on your device.