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How subscription works

How paid subscription works

The subscription is automatically renewed at the end of each period unless you cancel it. Towards the end of the paid period, you will receive an email with a reminder about the upcoming charge. The payment for the next period takes place before the current period expires, to make sure you enjoy uninterrupted protection from cybersecurity threats. If the subscription is successfully renewed, remaining days of the current period are added to the new period.

Note that the price of the subscription may vary. At the moment of renewal, special offers and discounts may be available, which will not affect your subscription.

How free subscription works

Free trial subscription becomes active immediately when you subscribe. A few days in advance of the expiration of the trial period, you will receive a reminder about subscription renewal. If you do not cancel your subscription during the trial period, after the trial period expires, the subscription is automatically renewed for the next period.

If there is a problem with the payment

If for some reason your subscription could not be automatically renewed (your bank card has expired, has been blocked, or auto-renewal is disabled), you may be granted a grace period to renew your subscription when it expires; you can use the complete functionality of the application without limitations while the grace period is active. If you have not renewed your subscription, the application may switch to limited functionality mode when the grace period expires. The duration of limited functionality mode depends on your region and licensing terms. For information about the expiration date of the grace period and the limited functionality mode, see the Profile section.

About subscriptions bought from service providers

You can subscribe through a service provider (for example, your Internet provider). You can pause or resume your subscription, renew it automatically, or cancel it. You can manage your subscription in your account on the website of the service provider through which you subscribed. Depending on the service provider, the set of subscription management options may vary.

To activate the subscription on your device, apply the activation code received from your service provider. In some cases, an activation code can be downloaded and applied automatically.

If another subscription is already active in the application when you subscribe through a service provider, the application will be used with the subscription from the service provider. Your current subscription can be used on a different device until it expires.

A subscription can be unlimited (with no expiration date) or limited (for example, to one year). Unlimited subscriptions are renewed automatically as long as timely prepayment has been made to the service provider. To continue using the application after a limited subscription expires, you must take steps to renew it.

When using the application with a subscription that you got through a service provider, you cannot add a reserve activation code to keep the subscription going.

If you did not renew the subscription, or the service provider was unable to renew your subscription automatically, once it expires, you may be granted a grace period to renew the subscription; the functionality of the application remains available during the grace period. The application may switch to limited functionality mode when the grace period expires. If the service provider does not provide a grace period or a limited functionality mode, all functionality of the application stops being available when the subscription expires.

About subscriptions bought through the App Store, Google Play or Huawei AppGallery

If you have purchased a subscription through App Store, Google Play, or Huawei AppGallery, you will be able to view subscription details in that app store.

In this Help section

How to buy a subscription

How to manage your subscription using your My Kaspersky account

How to cancel the subscription

How to set a different payment method
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How to buy a subscription

There are several ways to acquire a subscription for an application:

Purchase on the Kaspersky website

You can purchase a subscription to the application on the Kaspersky website:

Buy Kaspersky Basic

Buy Kaspersky Standard

Buy Kaspersky Plus

Buy Kaspersky Premium

Kaspersky Premium is not available in some regions.

Purchase using the application interface

To purchase a subscription in the application interface:

  1. Open the main application window.
  2. Go to the Profile section. If your device is connected to your My Kaspersky account, your email address is displayed here.
  3. In subscription information, click Buy now.

The website of Kaspersky or one of our partners opens in the default browser. Follow the instructions on the website.

Purchase from a Kaspersky partner

You can purchase a subscription at a Kaspersky partner store.

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How to manage your subscription using your My Kaspersky account

You need a My Kaspersky account to use the application.

Depending on your subscription, connecting the device on which you are installing the application to your My Kaspersky account may be required to have access to some or all application functionality.

In your My Kaspersky account, you can:

  • View information about subscriptions and their expiration dates.
  • Remotely manage device protection.
  • Securely store and synchronize your passwords and other personal information if you use Kaspersky Password Manager.
  • Download purchased applications.
  • Contact Customer Service.
  • Learn about new applications and special offers from Kaspersky.

For details about all functionality of the My Kaspersky account, see My Kaspersky Help.

How to connect a device to My Kaspersky account

If you purchased your subscription from the Kaspersky website, an account was created during the purchase process. An email with the password creation link was sent to the email address that you specified during purchase.

You can sign in to your My Kaspersky account using your email address and password, or with your Google, Facebook, or Apple account. If you already have an account, you can configure quick sign-in with your Google, Facebook, or Apple account in the window used for connecting your device to your My Kaspersky account. This is possible if, when creating your My Kaspersky account, you used the email address from your Google, Facebook, or Apple account.

Signing in with Facebook and Google is not available in some regions.

If you do not have an account yet, you can create one in the process of connecting the device to your account. You can also use credentials from other Kaspersky resources to sign in to your account.

To connect your device to My Kaspersky account:

  1. You can connect a device to your account:
    • In the connection window when activating the application
    • In the user interface of the application, in the Profile section.

      In the Sign in to My Kaspersky block, click the Sign in button.

    • On the My Kaspersky website
    • When activating certain functionality of the application
  2. In the account connection window, select the connection method that you find the most convenient:
    • Sign in with an email address. Enter your email address in the text box. A message with a password creation link is sent to the specified email address.

      If you have configured two-step verification in your My Kaspersky account, a text message containing the verification code is sent to your phone. In the entry field, enter the verification code and click Continue.

    • Sign in with Google, Facebook, or Apple account.
      1. Click Sign in with Google, Sign in with Facebook, or Sign in with Apple.

        This opens a browser window; in that window, sign in to your Google, Facebook, or Apple account and allow the application to gain access to your email address.

        If you do not have a Google, Facebook, or Apple account, you can create one and proceed with configuring quick sign-in to My Kaspersky.

        If two-step verification is configured for your My Kaspersky account, configure quick sign-in in your account on the My Kaspersky website then go back to the application and sign in with Google, Facebook, or Apple.

        If you are using the Microsoft Edge browser, to configure the sign-in to My Kaspersky, you will need a version of Microsoft Edge based on Chromium 77.x or later. In case of a connection error, select a different browser as your default browser, install the latest version of the Microsoft Edge browser, or update the Microsoft Windows operating system.

      2. Go back to the application and proceed with creating the account by clicking Continue. Follow subsequent on-screen instructions.

        Your device will be connected to your My Kaspersky account. In addition, you can set up a password for your account on the My Kaspersky website.

        Data processing when signing in to the account

        When you sign in to your My Kaspersky account with Google, Facebook, or Apple, the following data is processed:

        • Rightholder's resource ID
        • Value generated for request verification
        • Token type
        • URI to which the response of the authentication provider is sent

        When you sign in to the account on a service provider website using authentication providers, the following data is processed:

        • Rightholder's resource ID
        • Token used for authorization in the service provider's infrastructure
        • Token type
        • Parameters requested from the authentication providers
        • URI to which the response of the authentication provider is sent

    In some regions, the application prompts you to read and accept the Statement regarding data processing for purpose of using Web-Portal. If you accept the terms of the statement, click Accept.

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How to cancel the subscription

You can cancel your subscription at any time. A canceled subscription is not automatically renewed, and your devices remain protected until the last paid period expires.

To avoid unnecessary expenses, you should cancel your subscription before the payment date for the next period. Note that the payment for the next period is made before the current period expires, to make sure protection is maintained without interruption.

How to cancel the subscription in Russia, Belarus, Abkhazia, Armenia, Azerbaijan, Georgia, South Ossetia, Kyrgyzstan, Mongolia, Tajikistan, Turkmenistan, Uzbekistan, Kazakhstan

To cancel the subscription:

  1. Check the inbox for the email address you specified when making your purchase. In the order confirmation message or the subscription renewal reminder message, you will find a link to your account or a link to your automatic renewal management page.
  2. Click the link.

    In your default browser, you will be taken to your personalized page on the payment provider website.

  3. You can cancel your subscription on the page with information about renewal.

    The subscription is canceled. A cancellation confirmation email is sent to your email address.

How to cancel the subscription in other countries

To cancel the subscription:

  1. Open the main application window.
  2. Go to the Profile section.
  3. In subscription information, click Manage account. If you did not connect your device to your account, click Sign in.

    The My Kaspersky account login window opens.

  4. In your My Kaspersky account, go to the Subscriptions section and click the subscription panel.

    A subscription details window opens.

  5. Click Manage subscription.

    In the drop-down list, select Cancel subscription. Follow on-screen instructions.

The subscription is canceled.

If you cancel your subscription after the automatic payment for the next period, the subscription stays active until the next period expires. If you want to cancel the payment for the period which has already gone through, you can request a refund in accordance with the refunds policy. Typically, you can get a refund within 30 days from the payment. For more details about conditions and availability of a refund, please contact Customer Service.

When requesting a refund, you must provide the following information:

  • Date of purchase
  • Your name and email address specified when making the purchase
  • Order number

After verification of the provided information, it takes 5 to 7 business days for you to receive the funds.

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How to set a different payment method

Automatic charges for subscription renewal use the payment method that you chose when purchasing the subscription. You can set a different payment method.

How to set a different payment method in Russia, Belarus, Abkhazia, Armenia, Azerbaijan, Georgia, South Ossetia, Kyrgyzstan, Mongolia, Tajikistan, Turkmenistan, Uzbekistan, Kazakhstan

To set a different payment method:

  1. Check the inbox for the email address you specified when making your purchase. In the order confirmation message or the subscription renewal reminder message, you will find a link to your account or a link to your automatic renewal management page.
  2. Click the link.

    In your default browser, you will be taken to your personalized page on the payment provider website.

  3. On the page with information about subscription renewal, change the payment method and save changes.

How to set a different payment method in other countries

To set a different payment method:

  1. Open the main application window.
  2. Go to the Profile section.
  3. In subscription information, click Manage account. If you did not connect your device to your account, click Sign in.

    This opens the My Kaspersky sign-in window in your default browser.

  4. Click the link with the email address in the upper right part of the page.
  5. In the drop-down list, select Account settings.
  6. Click the Payment method tab.
  7. Click Settings.

    In the drop-down menu, select Edit.

  8. You will be taken to the payment method editing page on the website of our official Nexway in a new browser window. Follow on-screen instructions to set a different payment method.
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