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How subscription works
How paid subscription works
The subscription is automatically renewed at the end of each period unless you cancel it. Towards the end of the paid period, you will receive an email with a reminder about the upcoming charge. The payment for the next period takes place before the current period expires, to make sure you enjoy uninterrupted protection from cybersecurity threats. If the subscription is successfully renewed, remaining days of the current period are added to the new period.
Note that the price of the subscription may vary. At the moment of renewal, special offers and discounts may be available, which will not affect your subscription.
How free subscription works
Free trial subscription becomes active immediately when you subscribe. A few days in advance of the expiration of the trial period, you will receive a reminder about subscription renewal. If you do not cancel your subscription during the trial period, after the trial period expires, the subscription is automatically renewed for the next period.
If there is a problem with the payment
If for some reason your subscription could not be automatically renewed (your bank card has expired, has been blocked, or auto-renewal is disabled), you may be granted a grace period to renew your subscription when it expires; you can use the complete functionality of the application without limitations while the grace period is active. If you have not renewed your subscription, the application may switch to limited functionality mode when the grace period expires. The duration of limited functionality mode depends on your region and licensing terms. For information about the expiration date of the grace period and the limited functionality mode, see the Profile section.
About subscriptions bought from service providers
About subscriptions bought through the App Store, Google Play or Huawei AppGallery
How to buy a subscription
There are several ways to acquire a subscription for an application:
Purchase on the Kaspersky website
Purchase using the application interface
How to manage your subscription using your My Kaspersky account
You need a My Kaspersky account to use the application.
Depending on your subscription, connecting the device on which you are installing the application to your My Kaspersky account may be required to have access to some or all application functionality.
In your My Kaspersky account, you can:
- View information about subscriptions and their expiration dates.
- Remotely manage device protection.
- Securely store and synchronize your passwords and other personal information if you use Kaspersky Password Manager.
- Download purchased applications.
- Contact Customer Service.
- Learn about new applications and special offers from Kaspersky.
For details about all functionality of the My Kaspersky account, see My Kaspersky Help.
How to connect a device to My Kaspersky account
If you purchased your subscription from the Kaspersky website, an account was created during the purchase process. An email with the password creation link was sent to the email address that you specified during purchase.
You can sign in to your My Kaspersky account using your email address and password, or with your Google, Facebook, or Apple account. If you already have an account, you can configure quick sign-in with your Google, Facebook, or Apple account in the window used for connecting your device to your My Kaspersky account. This is possible if, when creating your My Kaspersky account, you used the email address from your Google, Facebook, or Apple account.
Signing in with Facebook and Google is not available in some regions.
If you do not have an account yet, you can create one in the process of connecting the device to your account. You can also use credentials from other Kaspersky resources to sign in to your account.
To connect your device to My Kaspersky account:
- You can connect a device to your account:
- In the connection window when activating the application
- In the user interface of the application, in the Profile section.
In the Sign in to My Kaspersky block, click the Sign in button.
- On the My Kaspersky website
- When activating certain functionality of the application
- In the account connection window, select the connection method that you find the most convenient:
- Sign in with an email address. Enter your email address in the text box. A message with a password creation link is sent to the specified email address.
If you have configured two-step verification in your My Kaspersky account, a text message containing the verification code is sent to your phone. In the entry field, enter the verification code and click Continue.
- Sign in with Google, Facebook, or Apple account.
- Click Sign in with Google, Sign in with Facebook, or Sign in with Apple.
This opens a browser window; in that window, sign in to your Google, Facebook, or Apple account and allow the application to gain access to your email address.
If you do not have a Google, Facebook, or Apple account, you can create one and proceed with configuring quick sign-in to My Kaspersky.
If two-step verification is configured for your My Kaspersky account, configure quick sign-in in your account on the My Kaspersky website then go back to the application and sign in with Google, Facebook, or Apple.
If you are using the Microsoft Edge browser, to configure the sign-in to My Kaspersky, you will need a version of Microsoft Edge based on Chromium 77.x or later. In case of a connection error, select a different browser as your default browser, install the latest version of the Microsoft Edge browser, or update the Microsoft Windows operating system.
- Go back to the application and proceed with creating the account by clicking Continue. Follow subsequent on-screen instructions.
Your device will be connected to your My Kaspersky account. In addition, you can set up a password for your account on the My Kaspersky website.
- Click Sign in with Google, Sign in with Facebook, or Sign in with Apple.
In some regions, the application prompts you to read and accept the Statement regarding data processing for purpose of using Web-Portal. If you accept the terms of the statement, click Accept.
- Sign in with an email address. Enter your email address in the text box. A message with a password creation link is sent to the specified email address.
Page topHow to cancel the subscription
You can cancel your subscription at any time. A canceled subscription is not automatically renewed, and your devices remain protected until the last paid period expires.
To avoid unnecessary expenses, you should cancel your subscription before the payment date for the next period. Note that the payment for the next period is made before the current period expires, to make sure protection is maintained without interruption.
How to cancel the subscription in other countries
Page topHow to set a different payment method
Automatic charges for subscription renewal use the payment method that you chose when purchasing the subscription. You can set a different payment method.
How to set a different payment method in other countries
Page top