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Identity

Kaspersky Premium includes tools to protect your digital identity and a dedicated channel to contact Customer Service.

In this Help section

Identity Protection Wallet

Remote Access Detection

Premium Support Services
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[Topic 232992]

Identity Protection Wallet

If you keep important documents on your computer, for example, scans of photo ID documents, government documents, contracts, and so on, we recommend adding such documents to the secure wallet. Identity Protection Wallet is an encrypted file that requires entering a main password for access. This guarantees the security of your personal data by preventing third-party access to the documents.

About the main password

The main password is a single password that the Kaspersky application uses to encrypt your data in the wallet. We recommend using a main password that includes eight or more characters and contains upper and lower case letters as well as numerals and special characters.

For security reasons, the Kaspersky application does not store the main password on your devices and does not send it to the cloud storage. We recommend memorizing the main password or writing it down and keeping it in a secure location because there is no way of recovering a forgotten password.

About encryption

The Kaspersky application encrypts data using a symmetric encryption algorithm based on the Advanced Encryption Standard (AES) standard. The key is computed from your main password based on the Password-Based Key Derivation Function 2 (PBKDF2). The AES algorithm is widely used around the world for protecting secret data. This algorithm has minimal RAM requirements, so your data can be encrypted and decrypted in a matter of seconds.

How to add a document to the wallet

  1. Open the main application window.
  2. Go to the Identity section.
  3. Under Identity Protection Wallet:
    • If the wallet is not connected yet, click Download, to download the Kaspersky Password Manager application if it is not installed yet. The name of the button can be Start or Open if Kaspersky Password Manager is not configured, out of date, or connected to a My Kaspersky account that does not match the account to which the Kaspersky application is connected.
      1. To download and install Kaspersky Password Manager, follow the instructions of the Setup Wizard.
      2. The Kaspersky application suggests creating and connecting a wallet. Follow the Wizard instructions. When connecting a wallet, you are also prompted to create a main password.
    • If you have already connected a wallet, click Add document.
      1. Under Documents, click Add document.
      2. In the drop-down menu, select:
        • Browse for files. The explorer window opens. In the File name field, specify the path to the file and click Open. Select a category for the document (for quick search in the future) and click Add.
        • Search automatically. The application searches for JPEG, PNG, BMP, and PDF files that contain text. Found files are analyzed and categorized as government-issued IDs or bank cards. Select the documents and click Finish.

Selected documents are added to the wallet as JPEG or PDF files.

How to extract a document from the wallet

  1. Open the main application window.
  2. Go to the Identity section.
  3. Under Identity Protection Wallet, click Add document.
  4. Enter your main password.
  5. Select a single document or hold Shift and click to select multiple documents.
  6. Download the documents in one of the following ways:
    • Right-click to open the context menu of the document and select Download.
    • Click Three vertical dots and in the menu that is displayed, select Download.
  7. In the Save in folder window, specify where you want to save the document.
  8. If necessary, you can edit the name of the document.
  9. Click the Save button.

The document is saved on your device. The format of downloaded files matches the format of corresponding documents in the wallet (JPEG or PDF).

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[Topic 232503]

Remote Access Detection

Remote access applications are legitimate software for connecting to a remote computer over the network. Remote access applications include TeamViewer, LogMeIn Pro, and Remotely Anywhere. Hackers can use such applications to gain control over your computer, install malware, impersonate you, or begin spying on you.

We will check if remote access applications are installed on your computer and will help you remove such applications to prevent anybody from gaining control over your device.

To find remote access applications on your computer:

  1. Open the main application window.
  2. Go to the Identity section.
  3. In the Remote Access Detection block, click the View button.
  4. This opens the Remote Access Detection window; in this window, you can see which remote access applications were found on your computer.

    In this window, you can:

    • Click Details next to a remote access application to view a short description of the application.
    • In the drop-down list next to an application, select Remove if you want to remove the application. This takes you to the Programs and Features window where you can remove the relevant application.
    • In the drop-down list next to an application, select Ignore if you do not want to remove the application right now. The application is added to the Hidden group and you will be able to return to it later.

Searching for remote access applications does not work if the Intrusion Prevention component is disabled.

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[Topic 236630]

Premium Support Services

Kaspersky Premium Support Services over the phone are not available in some regions. You will be able to use Premium Support Services under a paid subscription only.

With Premium Support, you get additional protection and convenience, including priority access, expert installation services, virus check and removal, and PC health check.

Expert Installation Services

Whenever you have an installation problem on your computer, you can call us and the Kaspersky expert will remotely:

  • run the installation via remote connection.
  • make sure the installation progress is error free.
  • provide an overview of settings and features of the application.
  • answer all your questions about the application and the installation process.
  • adjust the application settings based on your needs.
  • confirm the application is installed, set up correctly and working properly.

Priority Support Line

Priority access to a premium support agent via phone or chat. Customer phone calls are given the highest priority (skip the line). The chat program provided includes remote assistance capabilities.

Remote IT Services

One-click access to chat with a premium support agent with unlimited remote assistance included. Sit back and relax while we fix it!

Expert Virus Check & Removal

Professional virus and spyware removal on any Windows device with a Kaspersky application installed.

PC Health Check Services

During a health check, our experts will perform a multipoint inspection to ensure the highest level of protection and performance of the device.

To use Kaspersky Premium Support Services, call the phone number assigned to the country in which you purchased the Kaspersky Premium subscription.

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[Topic 223581]