Kaspersky Next Pro View
- Kaspersky Next help
- What's new
- About Kaspersky Next
- Quick Start Guide
- Getting started with Kaspersky Next
- Kaspersky Next Management Console
- Initial setup of Kaspersky Next
- Interface of Kaspersky Next Management Console
- Deployment of security applications
- Upgrading Kaspersky Next
- Managing user accounts
- Managing devices
- Viewing the list of devices
- About device statuses
- Viewing the properties of a device
- Connecting devices running Windows, macOS, and Linux
- Renaming devices
- Assigning the owner of a device running Windows, macOS, or Linux
- Scenario: Creating, renewing, and uploading an APNs certificate
- Connecting mobile devices
- Sending commands to users' devices
- Deleting devices from the list of devices
- Starting and stopping anti-malware database updates and malware scans
- Updating the security application on devices running Windows, macOS, and Linux
- Managing device protection
- Managing security profiles
- About security profiles
- Viewing the list of security profiles
- Creating a security profile
- Editing a security profile
- Switching between security profile modes
- Assigning a security profile to a user or group of users
- Copying a security profile
- Exporting and importing security profiles
- Resetting a security profile
- Deleting a security profile
- Configuring device protection
- Configuring updates of anti-malware databases
- Configuring a malware scan
- Managing security profiles
- Endpoint Detection and Response
- About Endpoint Detection and Response
- About Indicators of Compromise
- Starting the use of Endpoint Detection and Response
- Scenario: Configuring and using Endpoint Detection and Response
- Configuring IoC scans for potential threats
- Configuring execution prevention
- Viewing information about Endpoint Detection and Response alerts
- Taking manual response measures
- Canceling network isolation of a Windows device
- Exporting information about Endpoint Detection and Response alerts
- Disabling Endpoint Detection and Response
- Root-Cause Analysis
- Adaptive Anomaly Control
- Data Discovery
- About Data Discovery
- Categories of information detected by Data Discovery
- Starting the use of Data Discovery
- Connecting a Microsoft 365 organization to your workspace
- Viewing information about Data Discovery detections
- Example of analyzing a Data Discovery detection
- Exporting information about Data Discovery detections
- Disabling Data Discovery
- Cloud Discovery
- About Cloud Discovery
- Starting the use of Cloud Discovery
- Enabling and disabling Cloud Discovery in security profiles
- Viewing information about the use of cloud services
- Risk level of a cloud service
- Blocking access to unwanted cloud services
- Enabling and disabling the monitoring of internet connections on Windows devices
- Vulnerability Assessment and Patch Management
- Encryption Management
- Performing typical tasks
- Reports on device protection
- List of reports on device protection
- Protection status report
- Threats report
- Status of anti-malware database updates report
- Network attacks report
- Vulnerabilities report
- Cloud Discovery reports
- Adaptive Anomaly Control reports
- Detections by Device Control component report
- Detections by Web Control component report
- Encryption status of devices report
- Kaspersky applications versions report
- Working with reports
- Configuring regular delivery of reports by email
- List of reports on device protection
- Viewing the event log and configuring event notifications
- Managing objects in Quarantine
- Kaspersky Security Network
- About Kaspersky Security Network
- Exchanging information with Kaspersky Security Network
- Enabling the use of Kaspersky Security Network in Kaspersky Next
- Accepting terms and conditions of a KSN Statement
- Declining terms and conditions of a KSN Statement
- Disabling the use of Kaspersky Security Network in Kaspersky Next
- Kaspersky Business Hub
- About Kaspersky Business Hub
- Managing the list of companies on Kaspersky Business Hub
- Viewing the list of companies on Kaspersky Business Hub
- Viewing aggregated protection statistics
- Adding a new company to Kaspersky Business Hub
- Adding another workspace for a company registered on Kaspersky Business Hub
- Editing company information
- Deleting the workspace of a company
- Canceling deletion of a company workspace
- Viewing news and sending feedback
- Managing the list of licenses on Kaspersky Business Hub
- Taking cybersecurity training
- Selecting the data centers used to store Kaspersky Next information
- Resetting your password
- Editing the settings of an account in Kaspersky Business Hub
- Quick Start Guide for Managed Service Providers (MSPs)
- Kaspersky Next licensing
- Contact Technical Support
- Sources of information about the application
- Glossary
- Account on Kaspersky Business Hub
- Administration Server
- Anti-malware databases
- Apple Push Notification service (APNs) certificate
- Background scan
- Certificate Signing Request
- Compliance control
- Device owner
- File Threat Protection
- Host Intrusion Prevention (Application Privilege Control)
- iOS MDM device
- iOS MDM Server
- Kaspersky Business Hub
- Kaspersky Next Management Console
- Kaspersky Security Network (KSN)
- Mail Threat Protection
- Malicious web addresses
- Malware
- Managed device
- Network Agent
- Network Threat Protection
- Patch
- Phishing
- Proxy server
- Quarantine
- Security application
- Security profile
- Supervised device
- Trusted device
- Trusted Platform Module (TPM)
- Trusted zone
- Update importance level
- User alias
- Vulnerability
- Vulnerability severity level
- Web Threat Protection
- Windows device name
- Workspace
- Information about third-party code
- Trademark notices
Contact Technical Support > How to get technical support
How to get technical support
How to get technical support
If you cannot find a solution to your issue in the Kaspersky Next documentation or in any of the sources of information about Kaspersky Next, contact Kaspersky Technical Support. Technical Support specialists will answer all your questions about configuring and using Kaspersky Next.
Before contacting Technical Support, please read the support rules.
You can contact Technical Support in one of the following ways:
- By visiting the Technical Support website
- By sending a request to Technical Support from the Kaspersky CompanyAccount portal
When you register an account at the Kaspersky CompanyAccount portal, you need the following information:
- Your activation code (listed under Support in the lower-left corner of your Kaspersky Next workspace).
When you contact Kaspersky Technical Support, always include the following information:
- Your Kaspersky Next user email.
- The Kaspersky Next server address (starting with https://s0XX.cloud.kaspersky.com:8080) of the workspace that you experience problems in.
- Whether the issue is related to one or several of your workspaces.
An instance of Kaspersky Next created for a specific company. When you create a workspace, Kaspersky creates and configures the infrastructure behind this workspace. You use Kaspersky Next Management Console to manage your workspace and the security applications installed on the devices of the company.
- The workspace ID (listed under Support in the lower-left corner of your Kaspersky Next workspace).
- The license ID (also listed under Support in the lower-left corner of your Kaspersky Next workspace).
- The name of the browser that you use, plus full version information.
- How many devices are affected.
- Versions of Kaspersky applications installed on your users' devices (you can open and download the Kaspersky applications versions report under Support in the lower-left corner of your Kaspersky Next workspace).
Article ID: 124640, Last review: Sep 4, 2025