Contacting Technical Support

This section describes the ways to get technical support and the terms on which it is available.

How to obtain Technical Support

If you cannot find a solution to your problem in the documentation, we recommend that you contact Technical Support. Technical Support staff will answer your questions about deploying and using Kaspersky SD-WAN.

Kaspersky provides support for Kaspersky SD-WAN throughout its life cycle (see application life cycle page). Before contacting Technical Support, please read the support rules.

You can contact Technical Support in one of the following ways:

• By sending a request to Kaspersky SD-WAN Technical Support at sdwan-support@kaspersky.com
• By visiting the Technical Support website
• By sending a request to Technical Support through the Kaspersky CompanyAccount portal.

Technical Support via Kaspersky CompanyAccount

Kaspersky CompanyAccount is a portal for organizations that use Kaspersky applications. The Kaspersky CompanyAccount portal is designed to facilitate interaction of users with Kaspersky staff via online requests. The Kaspersky CompanyAccount portal lets you monitor the progress of online requests as they are processed by Kaspersky staff, and keep a history of online requests.

You can register all of your organization's employees under a single account on Kaspersky CompanyAccount. A single account lets you centrally manage online requests to Kaspersky issued by registered employees and also manage the permissions of these employees using Kaspersky CompanyAccount.

The Kaspersky CompanyAccount portal is available in the following languages:

• English
• Spanish
• Italian
• German
• Polish
• Portuguese
• Russian
• French
• Japanese

You can learn more about Kaspersky CompanyAccount on the Technical Support website.