Sending CPE device notifications to users

Kaspersky SD-WAN supports sending notifications to user email addresses with the following information about CPE devices:

• Events from the log:
  • Enabling and disabling a CPE device
  • Connecting or disconnecting a port
  • Connecting or disconnecting a link
• Problems:
  • Encountered problems
  • Resolved problems

Information is accumulated for five seconds before the notification is sent. For example, if disconnecting a port causes five links to be disconnected, this information must be accumulated and sent to the user in the same notification.

Specify the SMTP server to be used by all tenants for sending notifications. On the administrator portal, you can configure notifications about events and problems for all tenants. On the self-service portal, you can configure notifications about events and problems for an individual tenant.

Specifying the SMTP Server

To specify an SMTP server:

1. In the menu, go to the Notification section.

   By default, the SMTP tab is selected, which displays the SMTP server connection settings.

2. Select the Enable check box to use the SMTP server. This check box is cleared by default.
3. In the SMTP server field, enter the IP address or domain name of the SMTP server.
4. In the SMTP server port field, enter the port number of the SMTP server. Range of values: 0 to 65,535. Default value: 25.
5. In the Sender email field, enter the email address from which the SMTP server sends notifications to users.
6. If you want to configure encryption of the connection between Kaspersky SD-WAN and the SMTP server, in the SSL/TLS drop-down list, select one of the following values:
   • None to leave the connection unencrypted. Default value.
   • STARTTLS to determine the encryption method and then establish an encrypted connection.
   • SMTPS to establish an encrypted connection straight away.
7. If you want to enable Kaspersky SD-WAN authentication on the SMTP server:
   1. Select the Authentication check box. This check box is cleared by default.
   2. In the Username field, enter the user name that Kaspersky SD-WAN uses to authenticate on the SMTP server. Maximum length: 64 characters.
8. In the Password field, enter the password that Kaspersky SD-WAN uses to authenticate on the SMTP server. Maximum length: 64 characters. To see the entered password, you can click the show icon .
9. If you want to send a test message using the SMTP server:
   1. Click Test.
   2. This opens a window; in that window, enter the email address to which you want the SMTP server to send a test message.
   3. Click Send.

   A test message is sent to the specified email address with Notification test in the subject and body.

10. Click Apply.

The SMTP server is specified.

Configuring notifications

The platform administrator must specify the SMTP server to enable sending notifications to the user.

To configure notifications:

1. Navigate to the configuration of user notifications in one of the following ways:
   • If you logged in to the administrator portal, go to the Notification menu section and select the Alert tab.
   • If you logged in to the self-service portal, go to the Notification menu section.

   Notification settings are displayed.

2. Select the Enable check box to send notifications to the user. This check box is cleared by default.
3. In the Receiver email field, enter the email address to which you want to send notifications.
4. In the Subject field, enter the subject text of the notification email messages. Maximum length: 64 characters.
5. Click Apply.

Notifications will be sent to the specified email address.