Kaspersky Who Calls for Android
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Contents

[Topic 180524]

Kaspersky Who Calls offline databases

By switching to the Premium version of Kaspersky Who Calls you acquire the right to use the app's databases of numbers even when you are offline.

After you purchase the subscription, the databases will be automatically downloaded onto your device.

To learn the current status of the databases or to update the databases:

  1. Open Kaspersky Who Calls.
  2. Tap _icon_calls.

    In the Offline number databases section, you will see the date and time of the last update of the databases.

  3. Tap this section to update the databases.
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[Topic 180148]

Configuring caller ID settings

When you receive a call, Kaspersky Who Calls displays a pop-up window with information about the phone number.

By default, the caller ID pop-up window appears twice:

  • On the incoming/outgoing call screen - so you can view information about the phone number before you answer/call it.
  • After incoming calls - so you can instantly check who called and mark the number as spam, if necessary.

You can configure the app to display the pop-up window only once: either on the incoming call screen, or after calls, or you can turn off the feature.

To set up the caller ID feature:

  1. In the navigation bar, tap _icon_calls.
  2. Select the type of calls for which you would like to set notifications: Incoming calls or Outgoing calls.

    In the Notification with information about the number section, choose the mode for which you would like to set the notifications: During the call or After the call.

    Notifications after the call are only available for incoming calls.

    In the dialog window that opens, select one of the options:

    • If you want to receive notifications only about calls to or from numbers that are not in your Contacts list, select Only for numbers that are not in my Contacts list.
    • If you want to receive notifications about all calls, including calls to or from numbers that are in your Contacts list, select For all numbers.
    • If you don't want to receive notifications about calls, choose Don't show. The app will continue to identify spam, and spam calls will be marked as spam in the call log.
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[Topic 180540]

Checking an unknown phone number

You can check unknown phone numbers with Kaspersky Who Calls.

How to check a number

  1. In the navigation bar, tap _icon_calls.
  2. Enter the number.
  3. Tap Check number.

The app displays information about the number, such as the name of the organization that owns the phone number.

You can check information about recent calls in the _icon_calls Calls section; so you don't have to enter the number manually.

How to get information about a number from your call log

  1. In the navigation bar, tap _icon_calls.
  2. Tap a number.

Information about the number appears on the screen.

If you missed a call from an unknown number or a number that has been reported by users as spam, you can check the information about that number on the Internet.

How to check information about a number on the Internet

In the caller ID pop-up window or in the call details window, tap internet_search.

The web search will be performed in your default browser or other app for web search using your default search system. Otherwise, you will be prompted to choose an app to perform the search.

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[Topic 180546]

Blocking incoming spam calls

By default, Kaspersky Who Calls marks incoming spam calls as SPAM! but doesn't block them. You can configure the app to block spam calls automatically.

To block spam calls:

  1. In the navigation bar, tap _icon_calls.
  2. Tap Incoming calls.
  3. In the Automatic blocking section, tap Call blocking mode.

    A dialog with call blocking options appears.

  4. Choose a blocking mode:
    • Don't block spam calls. Spam calls won't be blocked. You can configure notifications about such calls.
    • Block all spam calls. Calls marked as spam will be blocked automatically. You can see blocked calls in your call log.
    • Block selected categories of spam. Calls from spam categories specified by you below on this screen will be blocked automatically. You can see blocked calls in your call log.

    The full list of categories for blocking is available only in the Premium version of Kaspersky Who Calls.

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[Topic 180548]

Reporting spam

If you receive a spam call and Kaspersky Who Calls does not mark it as spam, you can add the number to your spam list. You can also add a range of phone numbers to your spam list.

How to add a number to your spam list

  1. On the navigation bar, tap _icon_calls.
  2. Tap .
  3. Make sure that the selected entry type is Phone number.
  4. Enter the number.
  5. Enter your comment.
  6. Tap _icon_calls in the upper right part of the screen.

The number will be added to your spam list. Kaspersky specialists review all reports and add phone numbers to the online spam database after they verify the received information. It may take some time to process the spam report.

How to add a sequence of numbers to your spam list

  1. On the navigation bar, tap _icon_calls.
  2. Tap .
  3. Select the Phone numbers interval entry type.
  4. Enter the first and the last number of the sequence.

    The first number of the sequence must be less than the last number of the sequence. Different spam number sequences must not overlap.

  5. Enter your comment.
  6. Tap _icon_calls in the upper right part of the screen.

The sequence of numbers will be added to your local spam list.

How to mark a number from recent calls as spam

  1. On the navigation bar, tap _icon_calls.
  2. Tap a number.
  3. Tap This is spam.
  4. Enter your comment.
  5. Tap _icon_calls in the upper right part of the screen.

The number will be added to your spam list. Kaspersky specialists review all reports and add phone numbers to the online spam database after they verify the received information. It may take some time to process the spam report.

If you think that a phone number should not be in the online spam database, you can email us at no.phone.spam@kaspersky.com. We will do our best to verify the information and fix the mistake. You may also report that a number is not spam from the app.

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[Topic 180549]

Reporting non-spam

If Kaspersky Who Calls marks calls from a certain number as spam, but you still want to receive calls from this number, you can report this number as non-spam. The app remembers the telephone number you have deleted from your spam list and handles this number as non-spam. A call from a number you reported as non-spam will not be blocked until you mark this number as spam.

How to report non-spam

In a pop-up window of a call marked as spam, tap This is not spam.

Otherwise:

  1. In the navigation bar, tap _icon_calls.
  2. Tap a number.
  3. In the call details window, tap This is not spam.

How to delete a number or a range of numbers from your spam list

  1. On the navigation bar, tap _icon_calls.
  2. Select a number or a range of numbers.
  3. Tap This is not spam.
  4. Confirm the operation.

If you create a range of phone numbers in your spam list and the number that you marked as non-spam earlier belongs to this range, that number will be ignored and considered non-spam.

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[Topic 172043]

Turning off the app performance notification

A notification that Kaspersky Who Calls is working and that protection from spam is active is constantly displayed in the notification area. This notification is required for the app to work continuously and prevent the Android operating system from stopping the app. This notification is turned on by default.

If you turn off the notification that Kaspersky Who Calls is working, the Android operating system may stop the app and prevent Kaspersky Who Calls from checking incoming calls.

The notification also gives you a quick access to the following features and screens:

  • Checking a number.
  • Adding a number to your spam list.
  • Configuring the displaying of this notification.

    This control is displayed in the notification on Android 5.0-7.x.

If you don't want to see this notification, you can turn off Kaspersky Who Calls notifications in one of the following ways:

  • In the app performance notification, tap _icon_calls on the screen that opens, go to the Work in the background section and set the Immediate alert about spam switch to OFF.

    This option is available on devices with Android 5.0-7.x.

  • On your device, go to Settings > Apps > #WhoCalls > Notifications > Block all.

    Some steps may be different, depending on the device model and version of the operating system.

You will no longer get any notifications from Kaspersky Who Calls, but the caller ID will be working while the app is running.

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[Topic 180550]

Using trace files

Tracing is an effective way of recording detailed information about app's activity. Customer Service specialists use trace files to troubleshoot issues.

How to enable tracing

In the app, tap _icon_calls Settings > About > Support > Enable tracing.

We recommend that you use tracing only when a Kaspersky Customer Service specialist asks you to do so.

Kaspersky Who Calls doesn't send trace files automatically to Kaspersky.

How to send trace files to Kaspersky

  1. In the app, tap _icon_calls Settings > About > Support > Send data.
  2. In the Sending data window that opens, tap Send data.

    An email client window will open, containing the trace files.

  3. Send the email to Kaspersky.

Trace files may contain personal data listed in the Statement regarding data processing.

You can also send to Kaspersky the Installation and device IDs. This data will help Customer Service specialists troubleshoot issues that you encountered while working with the app.

How to copy Installation and device IDs

  1. In the app, tap _icon_calls Settings > About > Support > Installation and device IDs.

    The window with installation and device IDs opens.

  2. Tap Copy.

    Data will be copied to the clipboard.

  3. Paste the copied data into your email when sending the tracing files.

By sending data to Kaspersky you confirm that you have read, understood, and accept the terms of the Statement regarding data processing.

If you don't need to record information about the app's activity anymore, disable tracing.

How to disable tracing

In the app, tap _icon_calls Settings > About > Support > Disable tracing.

Kaspersky Who Calls doesn't delete trace files automatically. If you don't need tracing files anymore, you can delete them manually.

How to delete saved data

  1. In the app, tap _icon_calls Settings > About > Support > .
  2. In the window that opens, confirm that you want to delete the saved data.
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[Topic 154427]

Outgoing call protection

With Kaspersky Who Calls, you can receive notifications about the numbers you are calling to. You can also configure automatic blocking for outgoing calls to numbers linked to possible fraud.

Outgoing call protection is only available in the Premium version of Kaspersky Who Calls.

How to set up notifications for outgoing calls

  1. Tap _icon_calls > Outgoing calls.
  2. In the Notifications with phone number information, tap During the call and choose one of the notification receiving options:
    • For all numbers
    • Only for numbers that are not in my Contacts list
    • Don't show

How to set up automatic blocking for outgoing calls

  1. Tap _icon_calls > Outgoing calls.
  2. In the Automatic blocking section, set the Block calls to numbers of suspected scammers switch to ON.

    Outgoing calls to numbers linked to possible fraud will be blocked automatically.

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[Topic 203363]

Text Anti-Phishing

With Text Anti-Phishing, you will be notified if an incoming SMS text message contains links to malicious, spoofed, or advertising websites.

Text Anti-Phishing is only available in the Premium version of Kaspersky Who Calls.

Text Anti-Phishing uses the

Kaspersky Security Network
to check links in messages.

To check links in text messages:

  1. Tap _icon_calls > Text Anti-Phishing.
  2. Set the Warn about dangerous links in text messages switch to ON.

    Text Anti-Phishing is enabled.

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[Topic 203364]

Specifying the region of use

The app uses phone numbers from various region-specific databases. When installing the app, please specify the region you are in. This helps the app work properly.

How to view your current region

In the app, tap _icon_calls > About > Region.

Information about your current region appears on the screen.

How to change the region

To change your current region, reinstall the app.

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[Topic 235814]