Kaspersky Who Calls for iOS
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Contents

[Topic 222204]

How do I check an unknown number?

You can check unknown phone numbers with Kaspersky Who Calls. You can check the numbers in the app or in the call log.

How to check a number in the app

  1. Select check_en in the navigation bar.
  2. Enter the number and tap Check Number.

Information about the number appears, for example, the name of the organization that owns this phone number.

How to check a number in the call log

  1. Open the Phone app.
  2. Select a phone number and tap info.
  3. Select Share Contact and then tap Kaspersky Who Calls.

    Information about the number appears on the Kaspersky Who Calls screen.

How to check a number in the call log on iOS 12 and earlier

To check the numbers in the call log, you need to enable this option in the system settings of the device:

  1. Open the Phone app.
  2. Select a phone number and tap info.
  3. Select Share Contact and tap More.
  4. Turn on Kaspersky Who Calls.

    The WhoCalls icon icon appears.

    Now, you can check phone numbers in the call log.

To check a number in the call log:

  1. Open the Phone app.
  2. Select a phone number and tap info.
  3. Select Share Contact and tap the WhoCalls icon icon.

    Information about the number appears on the Kaspersky Who Calls screen.

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[Topic 176148]

How do I add a number to spam list?

If you receive a spam call that was not marked as spam, you can add the number to your spam list.

How to add a number to your spam list from the call log

  1. Open the Phone app.
  2. Select a phone number and tap info.
  3. Select Share Contact and then tap Kaspersky Who Calls.
  4. On the Kaspersky Who Calls screen, tap this is spam.
  5. Enter a comment, if you want.
  6. In the top right corner of the screen, tap Done.

    The number will be added to your spam list.

How to add a number to your spam list in the app

  1. In the app, select my spam list on the navigation bar.
  2. Tap .
  3. Enter the number and your comment.
  4. Tap this is spam.
  5. Tap Add.

    The number will be added to your spam list.

Adding a number to your spam list may take some time, as the operational system needs time to process new information.

Numbers you add to your spam list may be later added to the online spam database available to all users.

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[Topic 176483]

How do I block spam calls?

By default, Kaspersky Who Calls blocks only incoming calls from numbers that you have added to your spam list. All other spam calls are tagged as SPAM! Users complained if the number is found in the spam databases, but the app doesn't block them. You can make the app automatically block all spam calls or certain categories of spam calls.

To set up automatic call blocking:

  1. In the navigation bar, tap settings.
  2. Tap Call Blocking.
  3. In the Call blocking settings section, select the call blocking mode:
    • Don't block spam. In this mode, all incoming calls identified as spam by the app are tagged as spam but not blocked.
    • Block all spam. In this mode, all incoming calls identified as spam by the app are automatically blocked and hidden. You also won't see them in your call log.

    In this mode, you may miss an incoming call from, for example, your bank, if its number is listed in the spam databases.

    • Block selected spam categories. In this mode, calls are automatically blocked and hidden if they belong to the spam categories you select below.

    The complete list of categories is available only in the Premium version of Kaspersky Who Calls.

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[Topic 176510]

How do I delete number from spam list?

How to delete a phone number from global spam database

If you think that a phone number should not exist in the global spam database, you can send us a request to remove the number.

To send us your request:

  1. In the navigation bar, tap settings.
  2. In the ADDITIONAL section, tap About the App.
  3. Scroll down the next screen and tap Report That a Number Is Not Spam.

    An e-mail client window appears. You can use it to send us your feedback.

We will do our best to verify this information and fix the mistake.

How to delete a phone number from the spam list on your device

If Kaspersky Who Calls marks calls from a certain number as spam, but you still want to receive calls from this number, you can report this number as not spam. The app remembers the telephone number you have deleted from your spam list and handles this number as not spam on your device.

To delete a number from your spam list:

  1. In the navigation bar, tap my spam list.
  2. Tap a number.
  3. In the call detail window, tap Not Spam.
  4. In the window that opens, enter a comment if you want to. Then tap Done.

You can also delete a number from your spam list by swiping it to the left, and then tapping Delete.

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[Topic 176513]

How do I create my virtual phone book?

In Kaspersky Who Calls, you can create your own virtual phone book. Use it to store numbers you will only need during a limited period of time (for a work project, while on vacation, when using a certain service, etc.). That way, you can free your device's phone book from numbers you rarely need.

How to add a number to your virtual phone book in the app

  1. In the app, select my spam list on the navigation bar.
  2. Tap .
  3. Enter the number and your comment.
  4. Tap not spam, marking this number as not spam.
  5. Tap Add.

    The number will be added to your virtual phone book.

How to add a number to your virtual phone book from your call log

  1. Open the Phone app.
  2. Select a phone number and tap info.
  3. Select Share Contact and tap the WhoCalls icon icon.

    Information about the number appears on the Kaspersky Who Calls screen.

  4. Tap edit.
  5. Tap not spam, marking this number as not spam.
  6. Enter your comment to the number.
  7. Tap Add.

    The number will be added to your virtual phone book.

How to view numbers added to your virtual phone book

  1. In the app, select my spam list on the navigation bar.
  2. Tap My Contacts.

    The virtual phone book list appears.

How to delete a number from your virtual phone book

  1. For the number you would like to delete, swipe to the left.
  2. Tap Delete.

Information about the numbers from your virtual phone book may be later added to the online database available to all Kaspersky Who Calls users.

These numbers will not be synced into the phone book on your device. If you delete Kaspersky Who Calls on your device, the numbers you have stored in the virtual phone book will be deleted as well.

Your contacts and numbers marked as spam will be kept in the iCloud backup copy, if this function is enabled on your device. Even if you wipe all data from your iPhone, uninstall the app, or switch to another device with the same Apple ID, your virtual phone book in Kaspersky Who Calls will be restored once you reinstall the app.

How to enable iCloud backup copy on your device

  1. From the Home screen, tap Settings.
  2. At the top of the Settings menu, tap the Apple profile.
  3. Tap iCloud. If prompted, enter your Apple ID and password, then tap Sign in.
  4. Tap iCloud Backup.
  5. Tap the iCloud Backup switch to ON.
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[Topic 180812]

How do I keep the app's databases up to date?

We constantly update the Kaspersky Who Calls databases. They have to be updated locally on your device as well, in order to provide you with the latest information about spammers and other callers.

In the free version of the app, you have to update the databases manually by tapping the Check for Updates button on the Spam Protection screen.

In the Premium version of the app, you can set up automatic updates of the databases by turning on the Update databases automatically switcher in the lower part of the Spam Protection screen.

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[Topic 200077]

How do I change my current region in the app?

The app uses various region-specific phone number databases. Your current region is displayed on the settings > About the App > Region screen.

To change the region:

  1. Remove Kaspersky Who Calls from the device and reinstall it.
  2. Select a different region during installation.
  3. Complete the installation.

    The application is now ready to work in the new region.

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[Topic 235822]