Kaspersky Next XDR Expert

Editing incident workflows and statuses

You can edit workflow properties, as well as workflow' statuses and transitions.

To edit the incident workflow:

1. In the main menu, go to Settings → Tenants.
2. Click the name of the required tenant.

   The tenant's properties window opens.

3. On the Settings tab, click Incident management, and then select the Workflows tab.
4. Click the name of the workflow that you want to edit.

   The Edit workflow window opens.

5. Edit the workflow properties. For more details on the workflow properties that you can edit, see Creating incident workflows.

The workflow's properties are modified and saved.

To edit statuses of the incident workflow:

1. In the main menu, go to Settings → Tenants.
2. Click the name of the required tenant.

   The tenant's properties window opens.

3. On the Settings tab, click Incident management, and then select the Workflows tab.
4. Click the name of the workflow that you want to edit.

   The Edit workflow window opens.

5. Click the name of the status that you want to edit.

   The Edit status window opens.

6. Edit the status and transition settings. For more details on the status settings that you can edit, see Creating incident workflows.

   If necessary, you can delete the status by clicking the Delete button.

   You cannot edit the name and the category of the following predefined statuses: New and Closed statuses. You also cannot delete these predefined statuses.

   You cannot delete a status if it is assigned to an incident.

7. Click the Save button.

The workflow statuses are modified and saved.