United States
  • Afghanistan
  • Aland Islands
  • Albania
  • Algérie
  • American Samoa
  • Andorra
  • Angola
  • Anguilla
  • Antarctica
  • Antigua and Barbuda
  • Argentina
  • Aruba
  • Australia
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belgium
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Bonaire
  • Bosnia and Herzegovina
  • Botswana
  • Bouvet Island
  • Brasil
  • British Indian Ocean Territory
  • Brunei Darussalam
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cabo Verde
  • Cambodia
  • Cameroon
  • Canada
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • Christmas Island
  • Città del Vaticano
  • Cocos (Keeling) Islands
  • Colombia
  • Comoros
  • Congo-Brazzaville
  • Congo-Kinshasa
  • Cook Islands
  • Costa Rica
  • Côte d'Ivoire
  • Croatia
  • Cuba
  • Curacao
  • Cyprus
  • Czech Republic
  • Democratic People's Republic of Korea
  • Denmark
  • Deutschland (Germany)
  • Djibouti
  • Dominica
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • España
  • Estonia
  • Ethiopia
  • Falkland Islands
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • France métropolitaine
  • Gabon
  • Gambia
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Guyane
  • Haiti / Haïti
  • Heard Island and McDonald Islands
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Isle of Man
  • Israel
  • Italia
  • Jamaica
  • Jersey
  • Jordan
  • Kenya
  • Kiribati
  • Kosovo
  • Kuwait
  • Lao People's Democratic Republic
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Maroc / Morocco
  • Marshall Islands
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • México
  • Micronesia
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Mozambique
  • Myanmar
  • Namibia
  • Nauru
  • Nederland
  • Nederlandse Antillen
  • Nepal
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • Norfolk Island
  • Northern Mariana Islands
  • Norway
  • Nouvelle-Calédonie
  • Oman
  • Österreich (Austria)
  • Outlying Islands U.S.
  • Pakistan
  • Palau
  • Palestine
  • Panamá
  • Papua New Guinea
  • Paraguái
  • Perú
  • Philippines
  • Pitcairn
  • Polska
  • Polynésie française
  • Portugal
  • Puerto Rico
  • Qatar
  • República de Honduras
  • República Dominicana
  • Réunion
  • Romania
  • Rwanda
  • Saint Helena
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Vincent and the Grenadines
  • Saint-Barthélemy
  • Saint-Martin
  • Saint-Pierre et Miquelon
  • Samoa
  • San Marino
  • Sao Tome and Principe
  • Saudi Arabia
  • Schweiz / Switzerland
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Sint Maarten
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Georgia and the South Sandwich Islands
  • South Sudan
  • Sri Lanka
  • Sudan
  • Suriname
  • Svalbard and Jan Mayen
  • Swaziland
  • Sweden
  • Syria
  • Tanzania
  • Terres australes et antarctiques françaises
  • Thailand
  • Timor-Leste
  • Togo
  • Tokelau
  • Tonga
  • Trinidad and Tobago
  • Tunisie
  • Turkey
  • Turks and Caicos Islands
  • Tuvalu
  • Uganda
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay
  • Vanuatu
  • Venezuela
  • Vietnam
  • Virgin Islands (British)
  • Virgin Islands, U.S.
  • Wallis et Futuna
  • Western Sahara
  • Yemen
  • Zambia
  • Zimbabwe
  • Абхазия
  • Азербайджан
  • Армения
  • Белоруссия
  • Грузия
  • Казахстан
  • Киргизия
  • Молдавия
  • Россия
  • Таджикистан
  • Туркмения
  • Узбекистан
  • Украина
  • 한국 (Republic of Korea)
  • 中国 (China)
  • 台湾 (Taiwan)
  • 日本 (Japan)
  • 澳门 (Macao)
  • 香港 (Hong Kong)

Support for small business products

Select the section that interests you:

Purchasing and licensing

Questions about purchasing, activating and renewing licenses

Installation and activation

Questions about installing and activating home products

General product use

Questions about product installation, configuration and troubleshooting errors

Help with purchasing and activation

Search the knowledge base

Premium Support Plans

Kaspersky Lab’s Maintenance Service Agreement (MSA) programs offer a range of superior support options for all of your security needs. Protect your business with world-class assistance from our local team of certified engineers.

Compare plans

Professional Services

Kaspersky Lab Professional Services provides customers with a personalized, dedicated service engagement. Our trusted professional service engineers offer
in-depth product knowledge for comprehensive deployment assistance
and hands-on learning.

Learn more

Contact support

Please read the Support Terms and Conditions before contacting support

Chat with an expert

7 days a week, 7:00 am - 1:00 am (ET)

Chat with support to ask basic type questions

Submit a request

requests are accepted around the clock

Submit a support ticket for basic, non-urgent issues

Call Support

7 days a week, 7:00 am - 1:00 am (ET)

Call support for urgent or complex issues

Contacts for MSA customers

Have your Company ID ready

HELP INSTALLING AND ACTIVATING HOME PRODUCTS

Contact support

Please read the Support Terms and Conditions before contacting support

Chat with an expert

7 days a week, 7:00 am - 1:00 am (ET)

Chat with support to ask basic type questions

Submit a request

requests are accepted around the clock

Submit a support ticket for basic, non-urgent issues

Call Support

7 days a week, 7:00 am - 1:00 am (ET)

Call support for urgent or complex issues

Contacts for MSA customers

Have your Company ID ready

Help with general product use

Contact support

Please read the Support Terms and Conditions before contacting support

Chat with an expert

7 days a week, 7:00 am - 1:00 am (ET)

Chat with support to ask basic type questions

Submit a request

requests are accepted around the clock

Submit a support ticket for basic, non-urgent issues

Call Support

7 days a week, 7:00 am - 1:00 am (ET)

Call support for urgent or complex issues

Contacts for MSA customers

Have your Company ID ready

Call support

Phone_icon   1-866-323-4801 (English)
Working hours   7 days a week, 7:00 AM - 1:00 AM (ET)
Not available on Christmas Day

Useful tips

Before calling

Please have the following information ready:
  • Activation code: can be found in the email you received from the online store, or in the Quick Start Guide included in the boxed version of the product. You can also find your activation code in your Kaspersky Small Office Security Management Console account if you added it previously.
  • Or key: can be found in the product itself, in the window containing the license information.
  • Your device's specifications: the type (desktop computer, laptop, mobile device, etc), brand, model, processor, volume of RAM and main memory, any peripheral devices connected to it.
  • Operating system information: type, version number, localization language.
  • Information about your Kaspersky Lab application: the application version number and the version number of its components.
  • Information about applications made by other companies installed on, or recently removed from, the device.

During the call

  • Remember that the support engineer cannot see your device. He will take his decision based on the information you give him during your conversation. The engineer may not know information that you consider obvious. Therefore, please describe your issue in as much depth as possible: when it occurred, what preceded it, and what measures were taken to eliminate it. Try not to miss even the smallest detail.
  • Please be aware that not all issues can be resolved over the phone. We may need time to prepare a comprehensive response, along with additional technical information you may be unable to provide.

General recommendations

  • Before contacting technical support, visit our Knowledge Base. Your problem may already have been solved.
  • Make sure you have the device on which the issue occurred readily to hand. This will save time.
  • If you don’t currently have a Kaspersky Lab product, the support engineer will help you choose one.
Small business support contacts
 

Отзыв о сайте

Напишите нам, если не нашли нужную информацию на странице, или оставьте отзыв о работе сайта, чтобы мы сделали его лучше.

Отправить Отправить

Спасибо за отзыв!

Лаборатория Касперского ценит каждое мнение.
Ваш отзыв будет принят во внимание