Kaspersky Known Issues

XIAOMI devices

On XIAOMI devices, initial setup is needed in order to ensure that Kaspersky app is working properly.

Some steps may be different, depending on the device model and version of the operating system.

Step 1. Grant Kaspersky app special permissions

Taking this step allows the following features of the app to work correctly:

• Display pop-up notifications that show caller ID information during incoming calls when the device is locked.
• Display pop-up notifications when the app is working in the background.
• Ensure correct operations with pop-up windows when the app is working in the background.

How to grant special permissions manually

Step 2. Lock Kaspersky app in the device's memory

Taking this step allows the app not to be unloaded from device memory by the operating system.

How to lock the app in memory

Kaspersky app also has the following known issues and possible solutions on XIAOMI devices:

• The app may stop working in background mode, even if it is locked in memory. To fix this, change the settings for the app activity control in the battery settings.

Some steps may be different, depending on the device model and version of the operating system.

To configure battery usage, the Kaspersky app may redirect you to the Security app, that is pre-installed on some XIAOMI devices. In some cases, your settings for battery usage for the Kaspersky app may not be saved. To fix this, open the Security app on your XIAOMI device and make sure that you've accepted all policies, including ones regarding data processing, and granted the app the requested permissions. After this, try configuring and saving the settings for battery usage again.

• Kaspersky app might not restart after the device is restarted or the app is unloaded from memory. To fix this, go to the device's Security Center and allow autorestart for Kaspersky app.
• Due to firmware functionality on the Xiaomi Redmi Note 3, the app may not autorun after a device restart. We recommend that you add Kaspersky app to the apps that can autorun or start the app manually after the device is restarted.
• The Safe Browsing component may not function on Xiaomi devices: filtering of malicious and phishing websites may not function. Use one of the following ways to provide full-fledged protection to your device:
  1. Use the Chrome browser which supports Safe Browsing.
  2. Go to Safe Browsing settings in Kaspersky app for Android, and tap Grant Access. Continue with the instructions on your device screen and allow the application to get the access it needs.
• After you send the Mugshot command through the Where is My Device feature to a Xiaomi device, the device may display a request on accessing the camera or location service instead of blocking the device. It is confirmed that the issue occurs on Xiaomi Redmi Note 3.
• If your device runs on Android 13 or higher and you want to use the Smart Home Monitor feature, you should contact Customer Service to get a suitable version of the Kaspersky app. To keep using the app, you must turn off automatic updates for it in the Huawei AppGallery or other mobile app stores.