Kaspersky Basic | Standard | Plus | Premium
- Data provision
- Data provision under the End User License Agreement
- Data provision under the End User License Agreement on the territory of the European Union, the United Kingdom, Brazil, or by California residents
- Data provision to Kaspersky Security Network
- Saving data to the application operation report
- Saving data for Technical Support
- About using the application in the European Union, the United Kingdom, Brazil, or by California residents
- About Kaspersky solutions
- How to manage subscription
- How to activate a subscription on your device
- How to install or remove the application
- How to protect more devices
- Basic functionality of the application
- Assessing computer protection status and resolving security issues
- How to fix security issues on your PC
- Security news
- Application activity log and detailed report
- How to configure the application interface
- How to restore the default settings of the application
- How to apply the application settings on another computer
- How to pause and resume computer protection
- Evaluating the Kaspersky application
- Security
- Scanning the computer
- How to run a Quick Scan
- How to run a Full Scan
- How to run a Custom Scan
- How to run a removable drive scan
- How to run a Context Menu File or Folder Scan
- How to enable or disable a background scan
- How to create a scan schedule
- How to search for vulnerabilities in applications installed on your computer
- How to exclude a file, folder, or threat type from scanning
- Scanning files in OneDrive cloud storage
- Updating anti-virus databases and application modules
- Intrusion Prevention
- Weak Settings Scan
- Network Monitor
- Pre-Kaspersky virus removal
- How to restore a deleted or disinfected file
- Protecting email
- Participating in Kaspersky Security Network
- Protection using hardware virtualization
- Protection using Antimalware Scan Interface (AMSI)
- Remote management of computer protection
- Scanning the computer
- Performance
- Quick Startup
- PC Speed-Up
- App Updater
- Duplicates
- Large Files
- Unused Apps
- Hard Drive Health Monitor
- Backup and Restore
- About Backup and Restore
- How to create a backup task
- Step 1. Select files
- Step 2. Select folders for backup
- Step 3. Select file types for backup
- Step 4. Select backup storage
- Step 5. Creating a backup schedule
- Step 6. Setting a password to protect backup copies
- Step 7. File versions storage settings
- Step 8. Entering the backup task name
- Step 9. Wizard completion
- How to start a backup task
- Restoring data from a backup copy
- Restoring data from FTP storage
- Restoring data from a backup copy using Kaspersky Restore Utility
- About Online storage
- How to activate Online storage
- Current Activity
- Do not Disturb Mode
- Game mode
- Battery Saver
- Optimizing the load on the operating system
- Privacy
- Kaspersky VPN
- Data Leak Checker
- Private Browsing
- Devices on My Network
- About the Devices on My Network component
- How to enable or disable the Devices on My Network component
- How to view devices on my network
- How to deny network access for a device
- How to delete a network with no connections from the list
- How to disable notifications when devices connect to my network
- How to send feedback about the Devices on My Network component
- Password Manager
- Safe Money
- Webcam Protection
- Stalkerware Detection
- Anti-Banner
- Unwanted App Installation Blocker
- How to change Application Manager settings
- Adware Remover
- Secret Vault
- File Shredder
- Privacy Cleaner
- Protecting personal data on the Internet
- About protection of personal data on the Internet
- About On-Screen Keyboard
- How to open On-Screen Keyboard
- How to configure the display of the On-Screen Keyboard icon
- About protection of data entered on the computer keyboard
- How to configure protection of data entered on the computer keyboard
- Checking a website for safety
- How to change encrypted connections settings
- About secure connection to Wi-Fi networks
- Configuring notifications of vulnerabilities in Wi-Fi networks
- Premium Support Services
- How to uninstall incompatible applications
- Using the application from the command prompt
- Contacting Technical Support
- Limitations and warnings
- Other sources of information about the application
- Glossary
- Activating the application
- Anti-virus databases
- Application modules
- Backup and Restore
- Blocking an object
- Compressed file
- Database of malicious web addresses
- Database of phishing web addresses
- Digital signature
- Disk boot sector
- Exploit
- False positive
- File mask
- Heuristic analyzer
- Hypervisor
- iChecker Technology
- Incompatible application
- Infected object
- Kaspersky Security Network (KSN)
- Kaspersky update servers
- Keylogger
- Phishing
- Probable spam
- Probably infected object
- Protected Browser
- Protection components
- Protocol
- Quarantine
- Rootkit
- Script
- Secret Vault
- Security level
- Spam
- Startup objects
- Task
- Task settings
- Threat level
- Traces
- Traffic scanning
- Trust group
- Trusted process
- Unknown virus
- Update
- Update package
- Virus
- Vulnerability
- Information about third-party code
- Trademark notices
How to cancel the subscription
You can cancel your subscription. A canceled subscription is not automatically renewed, and your devices remain protected until the last paid period expires.
To avoid unnecessary expenses, you should cancel your subscription before the payment date for the next period. Note that the payment for the next period is made before the current period expires, to make sure protection is maintained without interruption. 30 days in advance of the expiration date of the current period, we will send information about subscription renewal conditions to the email address you provided when making the order.
To cancel the subscription:
- Check the inbox for the email address you specified when making your purchase. In the order confirmation message or the subscription renewal reminder message, you will find a link to your account or a link to your automatic renewal management page.
- Click the link.
In your default browser, you will be taken to your personalized page on the payment provider website.
- You can cancel your subscription on the page with information about renewal.
The subscription is canceled. A cancellation confirmation email is sent to your email address.
How to cancel the subscription in other countries
To cancel the subscription:
- Open the main application window.
- Go to the Profile section.
- In subscription information, click Manage account. If you did not connect your device to your account, click Sign In.
This opens the My Kaspersky sign-in window in your default browser.
- In your My Kaspersky account, go to the Subscriptions section and click the subscription panel.
A subscription details window opens.
- Click Manage subscription. In the drop-down list, select Cancel subscription.
- You will be taken to the subscription management page on the website of our official Nexway in a new browser window.
- Under Manage Subscription, click Cancel.
The subscription is canceled.
If you cancel your subscription after the automatic payment for the next period, the subscription stays active until the next period expires. If you want to cancel the payment for the period which has already gone through, you can request a refund in accordance with the refunds policy. Typically, you can get a refund within 30 days from the payment. For more details about conditions and availability of a refund, please contact Technical Support.
When requesting a refund, you must provide the following information:
- Date of purchase
- Your name and email address specified when making the purchase
- Order number
After verification of the provided information, it takes 5 to 7 business days for you to receive the funds.