Setting up two-step verification by using an authenticator app

Authenticator apps cannot be used in Kaspersky Business Hub as a standalone verification method. You must first set up two-step verification by SMS. If you disable two-step verification via your mobile phone number, verification via an authenticator app is turned off automatically. After you have set up both verification via SMS and via an app, you will be able to select a verification method on the sign-in page or if you forget your password.

To set up two-step verification by an authenticator app:

1. Set up two-step verification by SMS.
2. Download, install, and run the authenticator app that you want to use.

   We have tested only Google Authenticator and Microsoft Authenticator for compatibility with Kaspersky Business Hub, and these applications were free to use at that time. The interfaces of these applications may be unavailable in your preferred language. Please also check the GDPR compliance and privacy policies of the applications before using them. Kaspersky is in no way sponsored, endorsed by, or otherwise affiliated with any of the owners of these applications.

   Microsoft Authenticator can be installed on mobile devices only.

   If you want, you can use other apps at your own risk. The app that you use must support 6-digit security codes.

   We also recommend that you install an authenticator app on a device other than your mobile phone. This will allow you to sign in to your account if your mobile phone is ever lost or stolen.

3. In Kaspersky Next Management Console, click the link containing your account name, and then select Manage user account.

   The My Profile window of the Kaspersky Account portal opens.

4. If two-step verification is disabled, enable the Two-step verification is disabled toggle switch.
5. Enable the Authenticator app is disabled toggle switch.

   The portal page displays a QR code.

   If you want to set up the authenticator app on a device that cannot scan QR codes, click the I can't scan it link. A 16-character secret key is displayed.

6. In the authenticator app on each device, scan the QR code to create an account. Please refer to your app's documentation for more information.

   If you want to set up the authenticator app on a device that cannot scan QR codes, create an account in the authenticator app, and then enter the displayed secret key.

   A 6-digit security code is generated in your authenticator apps.

7. Verify that the security codes generated in your apps are the same on each device.
8. Return to the Kaspersky Account portal, and then click the Next button.
9. Enter the generated security code.
10. In the Enter your current password window that opens, specify the password of your account in Kaspersky Business Hub, and then click the Next button.

Two-step verification by an authenticator app is set up. Now, every time you sign in with your email address and password, or if you forget your password, you will need to enter a one-time security code that is generated in your authenticator app.

You can now disable the use of an authenticator app or completely disable two-step verification.

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