Kaspersky Next XDR Expert

Running an application on a client device

You may have to run an application on a client device if a Kaspersky support specialist requests it. You do not have to install the application on that device.

If you want to run a custom script on the client device, you can use the KLACDT_SAVE_SETTING environment variable to determine the path where the execution results will be saved. For example:

• For a Windows-based device:

  @echo some result > %KLACDT_SAVE_SETTING%\res.log

• For a Linux-based device:

  echo some result > $KLACDT_SAVE_SETTING/res.log

To run an application on the client device:

1. Open the remote diagnostics window of a client device.
2. In the remote diagnostics window, select the Running a remote application tab.
3. In the Object type field, select the type of object that you want to upload:
   • Select File to upload the executable file.
   • Select Folder to upload the folder containing the application that you want to run on the client device.

     If you select this object type, the Name of the executable file to be run field appears. In this field, specify the name of the executable file in the folder. You can also specify the relative path to the file.

   • Select Archive to upload the ZIP archive containing the application that you want to run on the client device.

     If you select this object type, the Name of the executable file to be run field appears. In this field, specify the name of the executable file in the folder. You can also specify the relative path to the file.

     The ZIP archive must include the utility folder. This folder contains the executable file to be run on a remote device.

4. Upload the object by selecting it in the system window, or dragging it to the upload field.
5. If necessary, in the Command line arguments field, specify the command line arguments to be passed when running the executable file.
6. Click the Upload and run button to run the selected application on a client device.
7. After the application execution is completed successfully, download the execution results by clicking the Download application execution results button.

   The application execution results are stored until you run a new diagnostic or close the window.

Remote diagnostics of the client device by using the application is completed.